MTN Group

Graduate - RMS.Marketing

Reposted Yesterday

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Ezulwini, Hhohho, SWZ

In-Office

Entry level

Big Data • Other • Financial Services

The Role

Support growth of MTN Music and MyMTN App by coordinating partner onboarding, integrating services, monitoring subscription and app performance, executing campaigns and in-app promotions, and working cross-functionally with IT and Sales to improve adoption, retention, and platform stability while ensuring governance and data privacy compliance.

Summary Generated by Built In

Role Purpose

To coordinate and support the growth of MTN’s Music portfolio and MyMTN App by driving subscriber growth, supporting platform integration, increasing adoption and usage, and ensuring strong collaboration with internal teams and external partners.

Responsibilities

Key Responsibilities

Support management of MTN’s Music services by identifying relevant music platforms and coordinating onboarding of local and international partners.
Assist in integrating music services into the MTN ecosystem, ensuring proper billing configuration and smooth customer journey.
Monitor performance of music subscriptions and recommend initiatives to improve uptake and retention.
Work with content providers to onboard and maintain quality music catalogues within MTN platforms.
Coordinate with IT teams to support stable integrations and ensure services operate smoothly.
Support management of the MyMTN App roadmap in alignment with MTN Group and local market priorities.
Coordinate national campaigns aimed at driving app downloads, usage and customer retention.
Implement in-app promotions and special offers to increase engagement and cross-selling of MTN services.
Ensure key MTN products and services are properly reflected and accessible within the App.
Work closely with Sales teams to drive app adoption at retail and frontline touchpoints.
Monitor app performance metrics including downloads, active users and engagement levels, escalating gaps where necessary.
Ensure adherence to MTN governance standards, data privacy policies and Treat Customers Fairly (TCF) principles across Music and App services.
Key Performance Areas
Growth in active music subscribers and digital content contribution
Increase in MyMTN App downloads and active usage
Improved customer retention and engagement within the App
Effective execution of campaigns and in-app promotions
Stable platform performance with minimal customer complaints

Compliance with governance and customer fairness standards

Qualifications

Minimum Education & Experience

Bachelor’s Degree in Business, Marketing, Management or related field
Experience in marketing coordination, digital services or project support is an added advantage
Required Skills
Good understanding of digital subscription services and mobile app environments
Campaign coordination and performance monitoring capability
Ability to work cross-functionally with IT and Sales teams
Strong communication and stakeholder coordination skills

Skills Required

Bachelor's Degree in Business, Marketing, Management or related field
Experience in marketing coordination, digital services or project support
Good understanding of digital subscription services and mobile app environments
Campaign coordination and performance monitoring capability
Ability to work cross-functionally with IT and Sales teams
Strong communication and stakeholder coordination skills

MTN Group Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MTN Group and has not been reviewed or approved by MTN Group.

Parental & Family Support — Parental leave is positioned as notably generous in some markets, including widely cited six-month paid maternity leave and short paternity leave. Family-friendly support is also described through options like workplace childcare, adoption/surrogacy support, and related leave provisions in certain operating companies.
Strong & Reliable Incentives — Variable pay elements are described as a meaningful part of the package, including annual performance bonuses, sales commissions, and structured short-term incentives tied to performance outcomes. Longer-term incentive participation is also described for eligible grades through share-based or share-linked plans.
Wellbeing & Lifestyle Benefits — Wellbeing support is presented as visible and multi-dimensional, including mental, physical, and financial wellness programs and access to emergency assistance services for medical, security, and travel events. Lifestyle and telecom-specific perks are also described, such as connectivity allowances and flexible lifestyle benefit funds used for items like gym, travel, or school-related expenses in some locations.