Graduate Research Case Officer

• Full time, continuing position located at the Camperdown Campus in the Faculty of Science

• Opportunity to manage future High Degree by Research students from enquiries through to admissions at the Faculty of Science

• Base Salary $107,312 - $115,686 + 17% superannuation

About the opportunity

The Faculty of Science are welcoming applications for a Graduate Research Case Officer who will be responsible for managing future Higher Degree by Research (HDR) students through enquiries and admissions, whilst ensuring the timely progression of applications for admission and/or ranking of scholarship applications, through to the point of enrolment.

Your key responsibilities will be to:

• develop and maintain an up-to-date understanding of the research education areas across the Faculty of Science, developing excellent relationships with Postgraduate Coordinators, individual researchers / supervisors and locally-based staff

• provide a high level of customer service to applicants and supervisors at all times including adhering to service level agreements to case manage applicants through to the point of enrolment

• respond accurately to enquiries from prospective HDR students and supervisors, via phone, email and in person in a timely manner, and case managing enquirers and applicants through to the point of enrolment. This will involve the use of resources, including University systems, in particular Sydney Student and require the maintenance of excellent interpersonal relationships with individuals

• assist in the on-going development of policies and procedures relating to HDR admissions, HDR scholarships, and other administrative support relating to admission, including processing, ranking of scholarship applications and return of results to central groups process HDR and Higher Doctorate applications to the Faculty and assess applications against eligibility requirements, supervisor registration and load requirements and autonomous sanctions requirements.

About you

• demonstrated experience delivering complex administrative services within a higher education or research-intensive environment (desirable)

• demonstrated background in higher education admissions and/or scholarship administration (desirable)

• Excellent verbal and written communication skills, with a strong track record of managing diverse enquiries and delivering high-quality customer service

• strong organisational skills, with the ability to manage deadlines and priorities while maintaining attention to detail

• confidence in working with systems and digital platforms, including maintaining accurate applicant records and managing data workflows

• skills in spreadsheet management and reporting, with the ability to analyse data and generate insights to inform decision-making and process improvement.

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks and declarations 

Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University.  Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement 

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds. 

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion. 

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.  

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard.  Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Nicole Feain and Liam Newson, Recruitment Operations by email to [email protected]

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The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

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