Graduate Operations Associate

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Are you highly organised, detail-oriented and looking to start your career in financial services operations?

Join SS&C as a Graduate Operations Associate and gain hands-on experience within our Advisor Charging team. You'll play an important role in supporting operational processes, managing stakeholder queries, maintaining service standards and ensuring payments are processed accurately and efficiently.

This is an excellent opportunity to build industry knowledge, develop operational expertise and gain exposure to a wide range of business processes within a regulated financial services environment.

What you'll be doing

• Complete and manage daily, weekly and monthly operational reports.
• Liaise with internal and external stakeholders to resolve queries and provide support.
• Work towards maintaining team service level agreements and operational targets.
• Support the management of escalations and help identify opportunities to improve processes.
• Review, verify and support the release of client payments.
• Contribute to the smooth running of day-to-day operational activities.

What we're looking for

Eligibility

To be eligible for our Graduate Programme, you must have graduated within the last two years, or be due to graduate in 2026, with a minimum 2:2 degree in a relevant discipline.

Relevant degree disciplines

• Business Management
• Finance
• Economics
• Accounting
• Business Administration
• Financial Services
• Mathematics
• Or a related discipline with a focus on business operations, finance or data analysis

Essential skills

• Strong organisational and time management skills.
• Excellent attention to detail and accuracy.
• Good written and verbal communication skills.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Ability to prioritise workloads and manage competing deadlines.
• Strong problem-solving skills and a proactive approach to learning.
• Ability to work effectively as part of a team.

Desirable skills

• Experience using Microsoft Access.
• Previous customer service, administration or stakeholder-facing experience through internships, placements, part-time work or volunteering.
• An interest in financial services and operational processes.

Working in a data and AI-driven organisation

At SS&C, we are increasingly leveraging data and artificial intelligence to enhance our products, services and decision-making. As a graduate, you'll be working in an environment where data is central to how we operate.

We're not expecting you to be an AI expert, but we are looking for individuals who:

• Are comfortable working with data to support decisions.
• Show curiosity about how technology and AI are shaping financial services.
• Are open to learning new tools, systems and ways of working.
• Can think critically about how data can be used to improve outcomes.

Your development and support

As part of our graduate programme, you'll benefit from a structured development experience designed to support both your professional and personal growth.

This includes:

• Access to our Rising Professionals Programme, focused on building core professional and career skills.
• Opportunities to join our Aspiring Leaders Programme as you progress.
• Ongoing mentoring and support from experienced colleagues.
• Regular graduate networking events and gatherings.
• Opportunities to build strong internal networks and collaborate with teams across the business.

Your development

During your first six months, you'll build a strong understanding of the financial services industry, our products and operational processes. You'll begin by shadowing experienced team members and supporting workflow-driven activities and scheduled reporting.

As your confidence and knowledge grow, you'll move towards working independently, taking ownership of specific tasks and processes. Over time, you'll develop responsibility for managing escalations, monitoring payment activities and supporting operational outcomes from start to finish.

Important to know

• 37.5 hours per week (9:00am – 5:30pm)
• Based in Bishops Square, Dublin
• Hybrid working arrangements available in line with business requirements
• We are unable to offer visa sponsorship

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.