Graduate Implementation Specialist

See yourself being part of a large, transformational change? This could be the role for you!

Join us in shaping the future of financial services in Southern Africa
Looking to launch your career in financial services technology?
We’re on the lookout for an Implementation Specialist to support our Wealth Management team. In this role, you’ll help clients onboard our financial advisory technology, ensuring smooth implementation and delivering a great experience..
 What’s in It for you?

You’ll receive tailored, on-the-job training from experts in the field, learning project management and implementation skills in a fast-paced, supportive environment. You’ll have the chance to make a real impact, guiding clients through their first steps with our innovative technology.

What we’re looking for

If you’re detail-oriented, eager to learn, and passionate about creating a positive client experience, this could be your dream role. Join a team that values going beyond, acting smart, and winning together in a workplace that supports growth and celebrates achievements!

Our Graduate Program is designed to support local talent and promote diversity in the workplace. We are therefore seeking applications from South African citizens aged 18 to 25, with no prior work experience, who belong to previously disadvantaged demographic groups.
Please note that only short-listed candidates will be contacted for further steps in the selection process.

Role Overview

As a Graduate Implementation Specialist, you will be part of our Implementation team, assisting in the deployment and configuration of our cutting-edge financial advisory software for clients. This role is designed for graduates with a keen interest in financial advisory and investment management, who are excited to develop skills in software implementation, project management, and client engagement.

Throughout the program, you will gain hands-on experience by supporting implementations, learning to configure software solutions according to client requirements, and helping to ensure seamless adoption and utilisation. Our goal is to offer permanent employment to graduates who excel and demonstrate their potential during this 12-month program
 

Accountabilities & Deliverables

Software Implementation and Configuration:

• Assist in configuring and implementing wealth management software to meet client-specific needs, ensuring alignment with company standards and industry best practices.

• Document configuration processes and best practices to support smooth, successful deployments and ongoing use.

Client Communication and Relationship Building:

• Work closely with clients to understand their requirements and communicate the implementation process, ensuring they are informed and supported at each step.

• Provide consistent, clear communication with clients and internal stakeholders, addressing questions and assisting with troubleshooting as needed.

Change Management and Adoption Support:

• Support change management initiatives to help clients adopt and make full use of our solutions, contributing to user training and ensuring maximum value from the software.

• Collaborate with internal teams, including Product, Support, and Sales, to refine and deliver solutions that meet client expectations.

Post-Implementation Support:

• Participate in post-implementation activities to resolve any issues that arise, ensuring stability and satisfaction with our solutions.

• Be a proactive participant during high-priority incidents, contributing to rapid and effective responses to support client needs.

Continuous Learning and Knowledge Sharing:

• Stay up-to-date with product developments and industry knowledge, sharing insights with the team to enhance collective expertise.

• Contribute to internal training, mentoring, and process improvement initiatives, reinforcing best practices and developing your own expertise.

Qualifications and Certifications

• Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field (required)

• A demonstrated interest and understanding of financial advisory, investment management, and project management (preferred)
   

Skills and Competencies

During the program, you’ll develop and demonstrate the following skills

• Software Configuration: Learn to configure software according to client requirements, ensuring quality and adherence to best practices.

• Stakeholder Relationship Management: Build and maintain strong relationships with stakeholders, ensuring clear and consistent communication aligned with project goals.

• Change Management: Support processes that drive client adoption and success, promoting engagement at each stage.

• Problem Management: Develop the ability to troubleshoot and resolve issues with a detail-oriented approach, minimising disruption for clients.

• Client Focus and Detail Orientation: Demonstrate commitment to understanding and meeting client needs, while maintaining attention to detail in configuration and documentation.

• Collaboration and Adaptability: Work effectively with cross-functional teams, showing flexibility and resilience as you tackle evolving client and project demands.
   

About Iress

At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands to new and disruptive players, we help improve every aspect of our clients’ businesses so that they can work better, every day. Iress is one of Australia’s largest technology companies and employs more than 1900 people across Asia Pacific, North America, Africa and UK & Europe.

Our employee benefits are some of the best in the industry, supporting our people at every life stage. It means we work smarter, happier, and healthier with long weekends, flexible ways of working, generous parental leave, opportunities to participate in our local community initiatives and a connected team culture.

Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone’s uniqueness is valued and celebrated. Even if you feel you don’t meet all of the requirements of the role, we would still like to hear from you! 
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Employment TypeEmployee

Time TypeFull time