Graduate Engineer Trainee (Helpdesk)

Posted Yesterday
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New Delhi, Delhi, IND
In-Office
Entry level
Cloud • Information Technology • Professional Services • Cybersecurity
The Role
Supports IT infrastructure and managed services for Indian and US clients through monitoring, troubleshooting, issue resolution, cloud deployment, and configuration. Assists with SOC and NOC monitoring and incident response while collaborating with senior engineers. Participates in technical training, follows best practices, and meets client SLAs in a full-time, on-site 24x7 environment with night shifts.
Summary Generated by Built In

Overview

Chi Networks, a Chicago-headquartered IT company with a strong presence in India, is seeking dynamic and results-driven enthusiastic and skilled Graduate Engineer Trainees to join our growing team in New Delhi.  This is a full-time position for recent graduates who are passionate about technology and eager to kickstart their careers in a dynamic IT environment.  As a GET, you'll work alongside experienced professionals, gaining hands-on experience in various domains such as managed services, cloud computing, and network/security operations.  You will be supporting Indian and US clients.

Key Responsibilities

        Learn and assist with implementation/ maintenance of IT infra for clients

        Support the team in delivering managed services, including system monitoring, troubleshooting, and issue resolution

        Contribute to our cloud offerings by helping with deployment, configuration, and management of cloud resources (e.g. AWS, Azure)

        Gain exposure to Security Operations Centre (SOC) and Network Operations Centre (NOC) functions, assisting with incident response and monitoring

        Collaborate with senior engineers on various projects and tasks

        Participate in training and development programs to enhance technical skills and product knowledge

        Adhere to company best practices and client service level agreements (SLAs)


Requirements

Qualifications

        Education:  BCA/ MCA/ B.Tech./ B.E. from a recognized university

        Communication:  Excellent English verbal and written communication skills

        Technical Aptitude:  Strong foundational knowledge of computer science principles, networking concepts, operating systems (Windows, Linux), and databases

        Basic understanding of cloud computing platforms (e.g. AWS, Azure, Google Cloud)

        Eagerness to learn and a proactive, problem-solving attitude

        Ability to work both independently and as part of a team

Location & Additional Details

        Work Timings:  24x7 environment.  Employees will be needed to work in night shifts

        Work Days:  5 days per week, with consecutive/ staggered week offs, any 2 days of the week

        Job Type:  Full-time, on-site

        Location:  New Delhi, India

        Mandatory:  Candidates must be based in or willing to relocate to New Delhi for this position



Skills Required

  • BCA, MCA, B.Tech., or B.E. degree from a recognized university
  • Excellent English verbal and written communication skills
  • Foundational knowledge of computer science principles
  • Knowledge of networking concepts
  • Knowledge of Windows and Linux operating systems
  • Knowledge of databases
  • Basic understanding of cloud computing platforms such as AWS, Azure, or Google Cloud
  • Eagerness to learn and a proactive, problem-solving attitude
  • Ability to work independently and as part of a team
  • Based in or willing to relocate to New Delhi
  • Availability for a 24x7 environment, including night shifts
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The Company
99 Employees
Year Founded: 1996

What We Do

Chi Networks is a Chicago-headquartered managed service provider delivering cloud and managed IT solutions to organizations. Its offerings include Infrastructure as a Service, Virtual Desktop Infrastructure, private and hybrid cloud, hosted environments, help-desk support, and integrated security and network operations. The company emphasizes tailored technology services, 24/7 support, data-center operations, cybersecurity, and infrastructure management to improve customers’ security, performance, and business outcomes.

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