About Us
Symbio, part of the Aussie Broadband Group, is revolutionising global communications. Our platform delivers the full communications stack, from carrier infrastructure to enterprise collaboration solutions, across multiple Asia-Pacific markets. Our goal is to be the telco people love – our customers, team members, shareholders, and partners.
Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.
Our culture is built on five values that guide everything we do:
Don't be ordinary, be awesome | Think BIG | No bullsh*t | Be good to people | Have fun
Are you graduating in 2026 or have you recently completed a degree in Information Technology, Computer Science, Cyber Security, Telecommunications, or a related discipline? Are you ready to launch your career in a role that combines technical expertise, customer engagement and real-world problem-solving?
We are looking for an enthusiastic, curious and driven Graduate Customer Solutions Engineer to join our team commencing 9 February 2027. This is an exciting opportunity to gain hands-on experience, receive dedicated mentoring and work on customer solutions that make a genuine impact from day one.
This role is based in Melbourne, with a hybrid work model that combines office and remote working.
What you’ll be doing
- Partner with our Senior Customer Solutions Engineers and Provisioning team to design and deliver tailored telecommunications and networking solutions.
- Learn how enterprise-grade technologies come together, including NBN, fibre, CPE, VoIP, number porting, data centre services, security and IP networking.
- Work directly with customers to understand their business and technical requirements and support the delivery of solutions that make a genuine difference.
- Contribute to solution design activities, product evaluations and technical research while developing your consulting skills.
- Support customer implementations, hypercare and handover activities to ensure a seamless customer experience.
- Develop your troubleshooting, analytical and problem-solving capabilities while working alongside experienced industry professionals.
- Explore emerging technologies such as artificial intelligence (AI), automation and cloud technologies and their application within telecommunications.
- Follow a structured development pathway with mentoring, professional development opportunities and clear milestones designed to accelerate your growth.
- Participate in graduate program workshops, networking opportunities and development sessions alongside other graduates across the business.
What we're looking for
- A degree in Information Technology, Computer Science, Cyber Security, Telecommunications, or a related discipline completed within the last two years.
- While not essential, previous exposure to networking, telecommunications, cloud technologies or cyber security through internships, university projects, or work experience will be highly valued.
- Strong analytical and problem-solving skills.
- Excellent communication skills and the ability to engage with both technical and non-technical stakeholders.
- A collaborative mindset with the confidence to take ownership of your work.
- A willingness to step outside your comfort zone, embrace challenges and continuously develop your skills.
Bonus points (but not essential)
- Cisco CCNA or CCNP Service Provider certifications.
- Fortinet NSE certifications.
- CompTIA Network+, Security+, or similar certifications.
- Home labs, personal projects, internships or other hands-on technical experience.
We're looking for people who are curious, motivated and eager to learn. If you bring the right attitude, we'll help you build the skills.
#LI-Hybrid, #LI-MM1
Why Join Us
At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole selves to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."
We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.
The Good Stuff
- 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)
- Discounted internet up to the value of $109 per month
- 20% off Mobile services
- Fitness Passport for access to multiple gyms and pools across Australia
- Flexible working arrangements
- Employee Assistance Program (EAP)
- Discounts with Specsavers, HCF, and many more
- Monthly rewards and recognition
- Internal training and development resources to support your career growth
- Yearly Aussie merch allowance
Ready to Join?
Hit the apply button to submit your application and our team will be in touch!
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.
For questions, reach out to [email protected]. Just note that all applications must be submitted via the job link.
Skills Required
- Degree in Information Technology, Computer Science, Cyber Security, Telecommunications, or a related discipline completed within the last two years
- Strong analytical and problem-solving skills
- Excellent communication skills and ability to engage with technical and non-technical stakeholders
- Collaborative mindset with confidence to take ownership of work
- Willingness to embrace challenges and continuously develop skills
- Previous exposure to networking, telecommunications, cloud technologies, or cybersecurity through internships, university projects, or work experience
- Cisco CCNA or CCNP Service Provider certification
- Fortinet NSE certification
- CompTIA Network+, Security+, or similar certification
- Hands-on technical experience through home labs, personal projects, or internships
What We Do
Aussie Broadband is in business to change the telco game. We're a rapidly growing internet service provider with a reputation for providing high-quality internet, transparent customer service and a great place to work. We are proud to have an all-Australian based support team, and don't need to go offshore. We believe it is possible to work smarter, not harder, and keep jobs locally. We've evolved from a start-up in a lounge room in Morwell, later merging with Westvic Broadband, and now listed on the ASX. We are the fifth largest provider of NBN services across Australia. We offer a range of services across the residential, small business and enterprise segments, wholesale and white label segments. Aussie Broadband is also well-known for operating a quality network, with the rollout of our own fibre network across Australia underway. We not only challenge the game in telco, but also other games worth playing - like a focus on inclusion, values that live within the business rather than on the walls, how a rapidly growing company can still feel like a family, how we can make our communities better, and how a regional business can make a national impact.
