SMARTSITE | NOW HIRING
GRADE CONTROL
SUPPORT SPECIALIST
Bring construction technology to life.
BUILD.
CONNECT.
SOLVE.
FULL-TIME
Exempt
SALARY RANGE
$68K - $82K
TEAM
SmartSite
TERRITORY
PA + NY
REPORTS TO
Grade Control Support Manager
YOUR OPPORTUNITY
If you know grade control technology and love solving problems where the work actually happens, this is your kind of role. As a Grade Control Support Specialist, you’ll help customers get more from Topcon, Trimble and John Deere systems—from first setup and calibration to field troubleshooting, training and ongoing support. You’ll be the person who turns complex technology into practical results and keeps jobsites moving.
WHAT YOU’LL MAKE HAPPEN
- Solve problems fast. Diagnose hardware, software, connectivity, configuration and application issues remotely and on site—then own each issue through resolution.
- Put systems to work. Set up, configure, test and calibrate 2D/3D machine control, base/rover systems, field computers and lasers.
- Support the jobsite. Assist with installations, commissioning, software and firmware updates, application testing and initial operation.
- Build customer confidence. Deliver clear, hands-on training for safe operation, routine care and basic troubleshooting across a wide range of experience levels.
- Show what’s possible. Lead demonstrations and workshops, and represent SmartSite at trade shows, customer events, schools, colleges and industry outreach programs.
- Keep the details sharp. Maintain accurate service records, system configurations, inventory, demonstrations, travel and follow-up activity.
- Work as one team. Partner with SmartSite, service, parts, sales, rental and technical teams—and escalate complex issues to manufacturers or vendors when needed.
THE TECHNOLOGY IN YOUR TOOLBOX
MACHINE CONTROL
2D + 3D systems
POSITIONING
GPS/GNSS • Base/Rover
FIELD TECH
Computers • Lasers
PLATFORMS
Topcon • Trimble • John Deere
SOFTWARE
3D-MC • Pocket 3D • TRU • MXConfig
TRIMBLE
Earthworks • Siteworks
Qualifications
WHAT YOU BRING
- 3–5 years of experience with grade control and grade management technology, including Topcon, Trimble and/or John Deere systems is preferred.
- Specialized training in GPS/GNSS, grade control, machine control, surveying or construction technology is preferred.
- Hands-on experience with field support, system setup, calibration, operator training and technical troubleshooting.
- A practical, methodical approach to problem-solving—and the ability to explain technical concepts in clear, everyday language.
- Strong customer service, communication, organization, documentation and follow-through.
- Comfort working independently in the field while collaborating closely with a broader team.
- A valid driver’s license and eligibility under company auto policy requirements.
Preferred: An associate degree or technical credential in a related field. Equivalent education and experience will also be considered.
WHY THIS ROLE STANDS OUT
VARIETY IN THE FIELD. DEEP TECHNICAL WORK. VISIBLE CUSTOMER IMPACT.
You’ll work across a seven-branch Pennsylvania and New York territory, expand your expertise through company and manufacturer training, and help customers turn sophisticated technology into safer, smarter, more productive work.
WHAT TO EXPECT
This is a hands-on field role with frequent travel throughout Pennsylvania and New York, including occasional overnight travel to branches, jobsites, trade shows, outreach events and manufacturer training. Flexible or irregular hours may sometimes be needed to respond to urgent customer needs.
The work environment varies across offices, shops, yards and active construction sites. The role may involve standing, walking, bending, climbing on equipment, using tools, lifting within safe-work guidelines, and working around noise, dust, weather, uneven terrain and moving heavy equipment. Required PPE and safety practices must be followed at all times. Reasonable accommodations may be made for qualified individuals.
READY TO HELP BUILD SMARTER JOBSITES?
Apply today and bring your grade control expertise to the SmartSite team.
Five Star Equipment is committed to providing equal employment opportunities to qualified applicants and employees.
Skills Required
- Hands-on experience with field support, system setup, calibration, operator training, and technical troubleshooting
- Practical, methodical problem-solving ability and ability to explain technical concepts clearly
- Strong customer service, communication, organization, documentation, and follow-through skills
- Ability to work independently in the field and collaborate with a broader team
- Valid driver's license and eligibility under company auto policy requirements
- Three to five years of experience with grade control and grade management technology, including Topcon, Trimble, and/or John Deere systems
- Specialized training in GPS/GNSS, grade control, machine control, surveying, or construction technology
- Associate degree or technical credential in a related field
What We Do
Five Star Equipment is a full-service heavy equipment dealer serving Pennsylvania and New York. The company provides equipment sales, rentals, parts, and service to contractors, municipalities, and businesses across 57 counties, offering a comprehensive range of high-quality machinery for construction and forestry industries.
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