GPS HR Coordinator

Our Company
We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.
Our group companies, including Hitachi Digital Services, Hitachi Vantara, Global Logic and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.
Imagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

The Team

Operating as part of a Global Centralized HR Support Center in the Global People Services (GPS) Team, the HR Coordinator/Advisor is responsible for providing Human Resources administrative and staff support for Global HR, employees and managers. The HR Coordinator/Advisor's primary responsibility is processing HR transactions including direct client interface as well as research, analysis, report preparation, interacting with employees and managers on a variety of HR issues, training and advising on policies and procedures, onboarding new employees, processing terminations, and preparing letters and company documents. Fast pace, heavy workload, changing priorities, demanding clients are part of the environment. Work is generally of a critical, time-sensitive or confidential nature. The HR Coordinator/Advisor will work in varying shifts allowing for support coverage during core business hours for their respective region.

The Role
• Process day to day HR transactions through ticketing system/internal case management tool (ServiceNow); Ensuring that all HR-critical administrative transactions are accurate and handled in a timely and compliant manner
• Tasks include but are not limited to:
o Respond to HR inquiries from employees and managers as per the defined guidelines through case management system
o Onboard new employees
o Submit/prepare promotion, transfer and change of status changes and letters and all required internal documentation related to such actions
o Process and prepare termination paperwork including voluntary, involuntary and settlement agreements where applicable and conduct exit interviews with terminating employees
o Assist HR with manager follow up on various employee and organizational needs
o Prepare reports as requested based on specific HR data (such as job requisitions, new hires, headcount, etc.)
• Assist with special HR projects – which can include plan, design, communication, and training and/or implementation logistics

What you will need: 

• 2+ years of experience in an HR support role, preferably in a shared services environment, supporting multiple countries
• Experience in any of the following areas: Onboarding, Offboarding, Benefits for LATAM
• Must be highly proficient in Word, Excel and PowerPoint and able to research, compile and clearly present information and data
• Experience with Oracle, ServiceNow or similar ticketing systems are strongly preferred
• Excellent customer service skills
• Excellent critical thinking/problem solving skills
• Experience working in a fast-paced, professional, global business environment a plus
• Must be self-motivated, demonstrate initiative, and able to work independently on a virtual team
• Must be able to prioritize, deliver on deadlines, problem solve and multi-task
• Ability to learn and apply quickly, as well as to dispense/share knowledge in a team environment
• Must be proficient in English
• Bachelor's degree in business related discipline desired

About us
We’re a global, 1000-strong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future.

#LI-AD2