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SUMMARY:
Customer is looking for an experienced System Administrator to manage and secure our digital workspace, with a primary focus on administering our Google Workspace ecosystem. This role combines high-level SaaS administration with core IT operations, ensuring the health, security, and efficiency of our environment. Experience with Mobile Device Management (MDM) platforms is highly valued as we maintain and secure our endpoint fleet. The candidate should be able to work full-time, and it is desirable for the work shift to be set to cover first shift hours (8-5) in IST.
PRIMARY DUTIES:
- Google Workspace Administration (Primary): Manage the complete Google Workspace ecosystem, including mail routing policies, email gateways, identity management, and troubleshooting complex mail flow issues. Leverage knowledge of GCP to support cloud-based applications.
- Automation & Scripting: Utilize GAM (Google Apps Manager) and scripting languages (PowerShell, Shell, Python) to automate routine administrative tasks, reporting, and IT operations.
- Desktop Engineering & IT Operations: Provide in-depth engineering support for Windows, macOS, and ChromeOS, including patching, image management, hardware repair, and core network troubleshooting (TCP/IP, DNS, DHCP, VPN). Assist to position environment from a relatively small deployment of ChromeOS to much larger populations (from less than 50 to 1000),
- Endpoint Security: Manage endpoint protection (Antivirus/EDR), enforce disk encryption (BitLocker, File Vault), and ensure rapid security patching across the fleet.
- Device Management (MDM): Assist in deploying, configuring, and ensuring compliance across company devices using MDM/UEM tools.
EXPERIENCE:
- Google Workspace Administration (Primary): Manage the complete Google Workspace ecosystem, including mail routing policies, email gateways, identity management, and troubleshooting complex mail flow issues. Leverage knowledge of GCP to support cloud-based applications.
- Automation & Scripting: Utilize GAM (Google Apps Manager) and scripting languages (PowerShell, Shell, Python) to automate routine administrative tasks, reporting, and IT operations.
- Desktop Engineering & IT Operations: Provide in-depth engineering support for Windows, macOS, and ChromeOS, including patching, image management, hardware repair, and core network troubleshooting (TCP/IP, DNS, DHCP, VPN). Assist to position environment from a relatively small deployment of ChromeOS to much larger populations (from less than 50 to 1000),
- Endpoint Security: Manage endpoint protection (Antivirus/EDR), enforce disk encryption (BitLocker, file Vault), and ensure rapid security patching across the fleet.
- Device Management (MDM): Assist in deploying, configuring, and ensuring compliance across company devices using MDM/UEM tools.
WORK ENVIRONMENT: Remote
EXPECTED HOURS OF WORK: 32-40 hours a week
TRAVEL: None
QUALIFICATIONS:
- Familiarity with project management tools and processes.
- Proven ability to work creatively and analytically in a problem-solving environment.
- Ability to interact with leadership and staff at all levels.
- Strong problem solving and root cause identification skills.
- Excellent communication and interpersonal skills.
- Proficiency with Microsoft Office applications (Outlook, PowerPoint, Word, Excel).
- Excellent attention to detail
- Strong organizational skills
- Excellent analytical skills
- Excellent documentation skills; demonstrated proficiency in Microsoft Office including Word, Excel and PowerPoint
- Collaborative team worker – both in person and virtually using MS Teams or similar
- Ability to work as liaison between business and information security / information technology
- Flexibility to accommodate working across different time zones
- Excellent interpersonal communication skills with strong spoken and written English
- Business outcomes mindset
- Solid balance of strategic thinking with detail orientation
- Self-starter, ability to take initiative
REQUIRED EDUCATION: Bachelor's degree or equivalent experience.
COMPENTENCY: Demonstrated experience in Systems Administration and MDM/UEM (Tanium/JAMf)
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What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe. New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government. Solutions and Services: • Collaboration & Unified Communications • Data Networking • Digital Transformation • SecureBlu Security Services • CloudBlu Cloud Services • Physical Security & Life Safety • Managed Services • Professional Services
