The Role
Manage strategic client accounts and develop Google Ads roadmaps aligned with business growth goals. Lead performance reviews, analyze campaign metrics, optimize ROAS, CPA, conversions, and CTR, and oversee budgets, tracking, attribution, and reporting. Coordinate with PPC, media, design, content, and analytics teams; drive retention, renewals, upselling, and cross-selling. Resolve escalations, maintain executive relationships, mentor junior managers, manage onboarding and contracts, and stay current with Google Ads automation and industry trends.
Summary Generated by Built In
Location- Noida
Experience - 6+ Years
About the Role
We are looking for an experienced and results-driven Client Success Manager – Google Ads to manage a portfolio of strategic clients and drive long-term business growth through exceptional client relationship management and digital advertising expertise. The ideal candidate will have extensive experience in Google Ads, a strong understanding of performance marketing, and the ability to translate business objectives into successful advertising strategies.
Key Responsibilities
- Serve as the primary relationship manager for a portfolio of enterprise and mid-market clients.
- Understand client business goals and develop strategic Google Ads roadmaps aligned with their growth objectives.
- Conduct regular business reviews, performance presentations, and strategic planning sessions with stakeholders.
- Analyze campaign performance and recommend optimization strategies to improve ROAS, CPA, conversions, CTR, and overall account performance.
- Collaborate closely with PPC Specialists, Media Buyers, Designers, Content, and Analytics teams to ensure seamless campaign execution.
- Monitor budgets, campaign health, conversion tracking, attribution, and reporting accuracy.
- Proactively identify upselling and cross-selling opportunities while ensuring high client satisfaction and retention.
- Resolve client escalations efficiently and maintain strong executive-level relationships.
- Mentor junior Client Success Managers and contribute to process improvements and best practices.
- Stay updated with Google Ads platform changes, AI-driven campaign solutions, automation, and industry trends.
- Ensure timely onboarding, account reviews, renewals, and contract management.
Required Qualifications
- Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
- 6+ years of experience in Client Success, Account Management, Performance Marketing, or Digital Marketing.
- Minimum 4+ years of hands-on experience managing Google Ads accounts across Search, Display, Shopping, Performance Max, Video (YouTube), and Remarketing campaigns.
- Strong understanding of Google Analytics 4 (GA4), Google Tag Manager (GTM), conversion tracking, attribution models, and campaign measurement.
- Experience managing high-value client accounts and presenting performance insights to senior stakeholders.
- Excellent analytical, communication, presentation, and stakeholder management skills.
- Ability to manage multiple client accounts while meeting deadlines in a fast-paced environment.
- Google Ads Certifications are highly preferred.
About us:
We’re an international team who specialise in building technology products & then helping brands grow with multi-channel demand generation marketing. We have in-house experience working for Fortune companies, e-commerce brands, technology SaaS companies & VC-funded startups.
We have assisted over a dozen billion dollar companies with consulting, technology, operations, and digital agency capabilities in managing their unique brand online.
We have a fun and friendly work culture that also encourages employees personally and professionally.
EbizON has many values that are important to our success as a company: integrity, creativity, innovation, mindfulness and teamwork. We thrive on the idea of making life better for people by providing them with peace of mind.
The people here love what they do because everyone from management all way down understands how much it means living up close-to someones' ideals which allows every day feel less stressful knowing each person has somebody cheering him.
Flexible Timings:
Flexible working hours are the new normal.
We at EbizON believe giving employees freedom to choose when to work, how to work. It helps them thrive and also balance their life better.
Skills Required
- Bachelor's degree in Marketing, Business Administration, Communications, or a related field
- 6+ years of experience in Client Success, Account Management, Performance Marketing, or Digital Marketing
- 4+ years of hands-on experience managing Google Ads accounts across Search, Display, Shopping, Performance Max, Video, and Remarketing campaigns
- Strong understanding of Google Analytics 4, Google Tag Manager, conversion tracking, attribution models, and campaign measurement
- Experience managing high-value client accounts and presenting performance insights to senior stakeholders
- Excellent analytical, communication, presentation, and stakeholder management skills
- Ability to manage multiple client accounts while meeting deadlines in a fast-paced environment
- Google Ads Certifications
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The Company
What We Do
Ebizon is the leading e-commerce and digital activation agency for brands and retailers globally. We have assisted over a dozen billion dollar companies with consulting, technology, operations, and digital marketing capabilities in managing their unique brand online. We work with global online retailers, publishers, CSR groups, non-profits, and government institutions. * Headquartered in New Delhi, Ebizon's growing client list includes Intel, Tesco, DSM, Wieden+Kennedy, Future Group, DDB Mudra, Rediffusion Y&R, VSNL, Tata Motors, Jagran Prakashan Group, DSM and others. * We take pride in serving our Fortune 500 customers as well as product start-ups in the Education & Non-Profit verticals. * Ebizon is also the premier provider of Enterprise class Drupal Scaling Solutions. Ebizon is founded by ex-IITians whose management & advisory team has the experience of working at Internet companies like Yahoo & TribalFusion. Ebizon management / advisory have educational degrees from world-class institutions like IIT, Stanford and Haas, School of Business, Berkley
