Google Account Coordinator

Do you have a passion for customer success and driving real value for some of the world’s biggest brands? Do you like working with high-quality professionals in the areas of operations, product, engineering, and marketing? Do you possess the sense of urgency and drive to serve clients in a rapidly growing enterprise software space? Reputation is seeking a Google Account Manager with these skills. Your responsibilities would be to manage a portfolio of clients and locations, specifically through Google Business Profile, from implementation and onboarding through day-to-day maintenance, for the industry leader in the online reputation management.

Responsibilities:

• Managing all aspects of client data on Google Business Profile, from initial onboarding, data acquisition, data entry, and ongoing maintenance to ensure accuracy.

• Building relationships with customers and advising them on best strategies for a successful online reputation management program.

• Working closely with engineering and product on customer product implementation and feature requests.

• Providing world-class customer service, through organization, urgency and strategy.

• Collaborating effectively with sales, professional services, product and peers to maximize the customer experience.

• Additional duties as assigned. 

Qualifications:

• 1 year of customer service and/or account management experience, SaaS a plus.

• Bachelor’s Degree preferred or equivalent experience

• Data entry, including working with large data sets and ensuring they are in the correct format for import.

• Ability to hold others accountable and follow up consistently to ensure end-to-end completion of client requests.

• Knowledge of social media platforms and review sites

• Highly organized, self-driven and eager to provide a superior customer service experience

• Detail oriented ability to see things through a client’s perspective.

• Excellent written and verbal communication skills

• Ability to work well under pressure.

• Ability to find creative solutions to challenging problems

• Desire to excel and grow within the organization.

• Hybrid work environment with a minimum requirement of 2 days onsite per week.

When you join Reputation, you can expect:

• Flexible working arrangements.

• Career growth with paid training tuition opportunities.

• Active Employee Resource Groups (ERGs) to engage with. 

• An equitable work environment. 

Our employees say it best:

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton. 

Our employees highlight our:

• Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.” 

• Positive Culture- "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.” 

• Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”

• Balance- “Great work life balance and awesome team environment!”

Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in:

• Diversity: Embracing a culture that values uniqueness.

• Inclusion: Inviting diverse groups to take part in company life.

• Belonging: Helping each individual feel accepted for who they are.

"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation 

Additionally, we offer a variety of benefits and perks, such as:

• Flexible PTO

• Paid company holidays 

• 4 company provided, “Recharge Days”, which are wellness days off for the entire company

• Several active Employee Resource Groups (ERG’s) to help foster inclusion and community 

• Employee Assistance Program

• Access to a wide variety of unique perks and apps: Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi 

• Fetch Pet Insurance

• 401K

• Health, dental and vision insurance

• Paid maternity leave 

• Employer paid short term and long term disability and life insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.