We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
The GOC Analyst is responsible for performing technical analysis of issues and outages affecting RSM’s Core IT Systems. This role involves troubleshooting and resolving problems or, when necessary, escalating more complex issues to senior system administrators or network engineers. The analyst also researches and documents mitigation strategies while maintaining up-to-date knowledge of client technologies and their operational impact. Working in a 24x7 environment with critical uptime requirements, the GOC Analyst must effectively prioritize issue resolution. The role includes performing basic system administration tasks, such as network and system troubleshooting, and executing scripts to support operational needs.
- Continuously monitor servers, networks, LAN/WAN infrastructure, SD-WAN appliances, and other critical components using tools like SCOM, SolarWinds and Orion to detect anomalies, outages, and performance issues.
- Respond promptly to alerts by troubleshooting server, network, and application issues, executing scripts if needed, and resolving or escalating incidents on a priority basis.
- Manage support tickets through the ticketing system (ServiceNow), ensuring accurate tracking, SLA compliance, and the creation of runbooks, knowledge base articles, and incident documentation.
- Escalate complex issues to senior engineers or specialized teams and coordinate with carriers, vendors, and service providers to resolve LAN/WAN-related incidents.
- Work with cross-functional teams to resolve infrastructure issues and communicate with customers, end-users, and local technicians to provide updates and gather relevant information.
- Generate regular reports on system health, incidents, and performance trends while identifying recurring issues and recommending preventive measures.
- Participate in scheduled maintenance, patch management, and upgrades, performing basic system administration tasks and executing troubleshooting scripts as needed.
- Contribute to process optimization by ensuring alignment with ITIL standards and implementing best practices for incident and problem management.
EDUCATION
Professional Full-time Degree & Bachelor’s Degree in a related field is required.
TECHNICAL SKILLS
- Proficient in using tools like SCOM, SolarWinds and Orion to monitor servers, network infrastructure, SD-WAN appliances, and LAN/WAN systems for performance and stability.
- Experienced in diagnosing and resolving server, network, and application issues through initial troubleshooting, executing scripts, and managing alerts efficiently.
- Skilled in managing and tracking support tickets through platforms like ServiceNow, ensuring SLA compliance and maintaining detailed documentation for each incident.
- Able to escalate complex issues to senior engineers while coordinating with vendors, service providers, and carriers for timely incident resolution.
- Competent in generating system health reports and documenting incidents, runbooks, knowledge base articles, and shift handover reports to ensure smooth operations.
EXPERIENCE
- 3 to 5 years of experience monitoring and supporting server and network infrastructure in NOC or IT operations environment.
- Significant experience working in a 24x7 NOC environment, ensuring continuous monitoring and uptime of critical infrastructure.
- Demonstrated ability to collaborate with network, server, and application teams while communicating effectively with customers, end-users, and local technicians to resolve issues.
- Actively participated in system maintenance activities such as patch management, upgrades, and process improvements, following ITIL incident and problem management standards.
LEADERSHIP & SOFT SKILLS
- Experience in team collaboration – Required
- Excellent written and oral presentation skills – Required
- Exceptional analytical and process development skills – Required
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].
Skills Required
- Bachelor's degree in a related field
- 3 to 5 years monitoring and supporting server and network infrastructure in a NOC or IT operations environment
- Significant experience working in a 24x7 NOC environment
- Proficiency with SCOM, SolarWinds, and Orion monitoring tools
- Experience with ServiceNow or similar ticketing systems and SLA management
- Ability to troubleshoot server, network, and application issues (LAN/WAN, SD-WAN)
- Experience executing and using troubleshooting scripts
- Familiarity with maintenance tasks: patch management, upgrades, and scheduled maintenance
- Knowledge of ITIL incident and problem management practices
- Strong written and oral communication, teamwork, and analytical/process development skills
RSM US LLP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RSM US LLP and has not been reviewed or approved by RSM US LLP.
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Parental & Family Support — Parental leave, caregiver leave, and family‑building assistance are standout strengths, including 12 weeks fully paid parental leave, six weeks paid family caregiver leave, up to $50,000 in fertility coverage, and up to $20,000 per child for adoption or surrogacy, plus backup care resources. These benefits create a family‑forward package that stands out within the firm’s total rewards.
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Leave & Time Off Breadth — Time‑off options are broad, with self‑managed PTO for associates and above, at least 14 paid holidays, and firm‑wide wellbeing days alongside hybrid work flexibility. This breadth is consistently presented as a strong component of the overall offering.
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Healthcare Strength — Medical coverage includes multiple plan designs (two HDHPs and a PPO), telehealth access, and a mental‑health platform offering up to eight free 1:1 sessions per year. Health benefits are characterized as solid to strong for the industry.
RSM US LLP Insights
What We Do
RSM is the leading provider of audit, tax and consulting services to the middle market. With over 11,000 employees across the U.S. and Canada and a global presence in 120 countries, our purpose is to deliver the power of being understood to our clients, colleagues and communities. As first-choice advisors, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. For more information, visit rsmus.com.
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