GN – Public Services –Data & AI – Consultant

Job Description Template 

Job Title – Manager – Public Services - Data & AI

Level : 09 Consultant

Location: Bengaluru / Gurugram/Mumbai 

Must have skills:  

• Data & AI / GenAI Strategy development and deployment and large-scale transformation roadmaps for global public sector clients 

• Experience in collaborating with Data & AI / GenAI teams for data fluency and delivering for product/solutions roadmap (including Data Scientists / AI Engineers / Responsible AI practitioners

• Designing and implementing public sector digital platforms and citizen experience solutions aligned with Data & AI / GenAI strategy of public sector clients 

• Experience with Data & AI / GenAI Strategy design, solutions, benchmarking, best practices, and implementation  

• Experience with key data providers (such as Snowflake, Databricks, AWS Sagemaker/Bedrock, GCP AI Platform/Vertex AI, and Azure)
• Experience with GenAI frameworks and approach for deployment and an understanding of model development, deployment, optimization, evaluation
• Experience with solutions involving Supervised / Unsupervised Learning, Deep Learning Applications, Reinforcement Learning, Model Interpretability, and Model Explainability Techniques
• Experience with solutions involving Content Generation, Language Translation and Localization, Chatbot Development, Text Summarization and Analysis, Multimodal Content Creation

Good to have skills:  

• Knowledge & experience in Public Sector verticals including Social Services, Healthcare, Education, Postal Services, Revenue, Border, Defense or related sectors in the Private Sector
• Creation of Strategic Vision & Roadmap, Data Readiness & Maturity Assessments, Value Assessments, Use-Case Prioritization plans, Ethics/Policy/Governance POVs, Targeting Operating Model & Design, Blueprinting & Solution Architecture, Change Management & Training Plans, Costing for AI deployment & model training/applications
• Policy formulation and regulatory compliance for Data & AI / GenAI. 

Job Summary:  
The Accenture Public Services Strategy team is seeking a highly skilled and innovative Public Sector Strategy Manager. This role is pivotal in driving the Data & AI / GenAI agenda, enhancing data infrastructure, and developing Data & AI / GenAI solutions to improve public services. The ideal candidate will have a background in digital government initiatives with a sectoral/functional focus, and a passion for public service. 
 
Roles & Responsibilities:  

 
Public Sector Data & AI / Gen AI Strategy 

• Develop and implement a comprehensive Data & AI / GenAI strategy aligned with governmental objectives and public sector needs. 

• Designing and implementing Data Platforms / AI Platforms, personalization frameworks and customer experience solutions 

• Identify and leverage emerging Data & AI / GenAI technologies to enhance digital service delivery and citizen engagement

• Conversant with product backlogs, user requirement gathering, developing user personas, service journey, wireframes, UI/UX etc. with a sector/functional focus

• Promote Data & AI / GenAI literacy and culture within the organization and across public services. 

• Measure and report on the effectiveness of Data & AI / GenAI initiatives and suggest improvements. 

  

Professional & Technical Skills: 

• Data & AI / GenAI Strategy Design and Implementation 

• Digital Product Strategy 
• Data & AI / GenAI Solutions
• Data & AI / GenAI Frameworks for deployment

• Data & AI / GenAI Benchmarking, best practices, and implementation 
• Operating Model Design 
• Creation of Strategic Vision & Roadmap
• Data Readiness & Maturity Assessments
• Value Assessments
• Use-Case Prioritization plans
• Targeting Operating Model & Design
• Blueprinting & Solution Architecture
• Change Management & Training Plans
• Cost Analysis for AI deployment & model training/applications
   

About Our Company | Accenture  

Experience: Minimum 3-6 year(s) of experience is required 

Educational Qualification:  

• Bachelor’s degree in information technology, computer science, or a related field.  

• MBA or a postgraduate degree from a Tier 1 B-School with rich experience in building Data & AI / GenAI strategy and working with public sector clients. 

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

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