GMI Customer Engagement

Join us on our exciting journey!

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.

We are currently recruiting for a GMI Customer Engagement to engage proactively with clients regarding IQVIA Global Market Insights solutions, fostering strong and long-term relationships and contributing to up-sell and cross-sell opportunities.

Responsibilities

• Act as a key day‑to‑day contact for assigned GMI clients, building deep knowledge of accounts, establishing and maintaining effective business relationships.
• Maintain up to date client information and proactively share with the Sales team insights related to usage, satisfaction, and performance in order to identify risks and business opportunities.
• Ensure clients perceive continuity, quality and professionalism throughout the relationship.
• Support client adoption and correct usage of IQVIA deliverables to maximise value.
• Liaise with internal experts to ensure fast, precise and reliable responses to complex queries.
• Support the Sales team in preparing client meetings, proposals, presentations, demos and use cases.
• Partner with the Sales team to identify upsell and cross‑sell opportunities based on usage patterns, gaps or unmet needs, preparing concise briefings with actionable insights.
• Monitor milestones, timelines and service quality, coordinating with delivery and global teams where needed.
• Anticipate and manage issues that could impact client satisfaction or the commercial relationship, keeping Sales team informed.
• Manage key administrative activities such as BNF accuracy, PO requests, documentation and tracking of contractual milestones.
• Monitor renewal and key contract dates, proactively alerting the Sales team.
• Conduct service reviews and training for clients.
• Position the value of GMI AI‑driven solutions according to each client’s needs and maturity, proactively identifying AI‑related business opportunities

Our Ideal Candidate

• 2 - 3 years of prior relevant experience.
• Prior exposure to life sciences markets is a plus.
• Experience supporting sales processes, client meetings and commercial activities
• Strong understanding of data‑driven solutions, analytics or information services in a customer engagement role
• Problem solving, analytical and strong customer service skills
• Office Package knowledge
• Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
• Strong interest in Artificial Intelligence, with proven ability to work with AI‑enabled solutions
• Experience of success in working in a highly matrixed environment
• Excellent customer service skills, listens intently to customer needs and can create connections that shape new opportunities
• Degree in Life Science, Business Management, Engineering or related field
• Fluency in English and Spanish

Location: Madrid or Barcelona, Hybrid Formula

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.