Backbase is seeking an accomplished and visionary leader to establish and lead our AI Consulting and Services Group. This role requires a deep understanding of AI and data technologies, coupled with a strong consulting background. The ideal candidate will possess the expertise to drive strategic AI initiatives, foster innovation, and deliver transformative outcomes for our clients. This is a unique opportunity to shape the future of AI-driven solutions within Backbase and help our clients unlock the full potential of artificial intelligence.
Key Responsibilities:
1. Strategic Leadership:
●Define the vision, strategy, and roadmap for the AI Consulting and Services Group in alignment with Backbase's overall business objectives.
●Attract top talent in the field of AI and consulting to build and scale a high-performing team of AI experts, consultants, and data professionals.
●Inspire and mentor a team of professionals, fostering a culture of collaboration, learning, and innovation.
2. AI Expertise & Innovation:
●Leverage deep expertise in artificial intelligence, machine learning, and data science to design impactful solutions for clients.
●Stay ahead of industry trends, ensuring Backbase remains at the forefront of AI innovation.
3. Client Engagement & Consulting:
●Collaborate with C-level executives to identify opportunities where AI can drive measurable business value.
●Provide strategic advisory services to clients, helping them define high-value AI use cases and successfully adopt AI technologies.
●Translate complex technical concepts into actionable business strategies with clear ROI.
4. Program Management:
●Oversee the end-to-end delivery of AI projects, ensuring seamless integration into client processes and achieving desired outcomes.
●Manage large-scale transformation programs involving AI adoption and implementation.
5. Product Collaboration
●Partner with Product Teams to productize high demand use cases (transaction disputes, financial advice, behavioral product recommendations, intelligent document processing, credit decisions, loan underwriting).
6. Business Development:
●Collaborate with our Sales & Marketing teams to drive go-to-market strategies for Backbase’s AI services, identifying opportunities to expand offerings and secure new business.
Qualifications:
●Bachelor degree in Computer Science, Artificial Intelligence, Data Science, or a related field; an advanced degree (e.g., MBA) is preferred.
●Minimum of 10–15 years of progressive experience in consulting roles with a focus on technology, data, or AI strategy.
●Proven track record in global consulting firms or leading enterprise-level AI initiatives.
●In-depth knowledge of AI/GenAI ecosystems, machine learning frameworks, agentic AI platforms and data analytics tools.
●Experience designing and deploying scalable AI solutions, preferably in financial services.
●Demonstrated ability to engage with senior stakeholders (C-suite level) to define strategic priorities and deliver impactful solutions.
●Strong leadership capabilities with experience building high-performing teams in dynamic environments.
Desired Attributes:
●Exceptional problem-solving skills with a results-oriented mindset.
●Outstanding communication skills to articulate complex ideas effectively.
●Entrepreneurial spirit with a passion for driving innovation through technology.
Why Join Backbase?
This is an opportunity to lead transformative change at the intersection of technology and business strategy. As the Head of the AI Consulting and Services Group at Backbase, you will play a pivotal role in shaping the future of our organization while helping our clients achieve breakthrough results through cutting-edge AI solutions.
Apply today to be part of this exciting journey!
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What We Do
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business. More than 120 financials around the world have standardized on the Backbase omni-channel banking platform to streamline their digital sales and self-service operations across all digital touchpoints. Our customer base includes ABN AMRO, Bank ABC, Barclays, BPI, CheBanca!, Citizens Lightstream, Credit Suisse, Fidelity, HDFC, IDFC, KeyBank, Ila Bank, Me Bank, Navy Federal, PostFinance, RBC, RBS, Standard Bank, Societe Generale, Truist, U Bank and Westpac. Industry analysts Celent, Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking and Ovum nominates Backbase as the market leading provider of next-generation digital channel banking platforms. Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in Boisse, Cardiff, Dubai, Kraków, Mexico City, New York, Toronto, Singapore, Sydney and Tokyo.
