Global Translation Manager

Global Translation Manager – Santa Ana, Costa Rica

Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive. Are you ready for your next career at a company that envisions a culture of global unity and boundless connection? Then it's time to join Western Union as a Global Translation Manager.

Western Union powers your pursuit.

In this role, you’ll oversee our internal translations team and manage the relationship with our external vendor partner. This critical role ensures the delivery of high-quality, timely, and cost-effective translation services across all global markets and all business functions.

Role Responsibilities

• Lead, mentor, and develop a high-performing internal team of translators and localization specialists.
• Conduct regular performance reviews, career development planning, and team-building activities.
• Manage administrative tasks including time tracking, resource planning, and budget oversight.
• Act as the primary point of contact for external translation vendors.
• Ensure vendor performance aligns with contractual obligations, SLAs, and SOWs.
• Monitor quality, turnaround times, and cost efficiency, drive continuous improvement initiatives.
• Serve as the main liaison between the translations team and internal stakeholders across departments.
• Gather and analyze business needs to develop a strategic localization roadmap.
• Forecast translation needs and associated costs based on stakeholder input and business growth.
• Oversee and optimize translation workflows, tools, and processes.
• Identify and implement cost-saving opportunities and process improvements.
• Resolve escalations and remove blockers for the internal team.

Role Requirements

• Proven experience in localization or translation management, ideally in a global context.
• Familiarity with translation management systems (TMS), CAT tools, and localization platforms.
• Strong leadership and people management skills.
• Excellent project management and organizational skills.
• Experience managing vendor relationships and contracts.
• Strong communication and stakeholder management abilities.
• Budgeting and cost forecasting experience is a plus.
• Multilingual proficiency is a plus.
• Strategic thinker with a hands-on approach.
• Comfortable working in a fast-paced, cross-functional environment.
• Passionate about language, culture, and global communication.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and s around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

 Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In-house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-GV1 #LI-Hybrid

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.