Global Transformation Lead, Client Pathways, Senior Vice President

Purpose of the role

We are seeking a highly skilled and proactive Global Transformation Lead for Client Pathways, SVP to lead and manage the Operating Model and Organizational Design change for a key client. The Operating Model transformation will include both operational infrastructure and architecture change ensuring optimal functionality, resiliency, stability and scalability positioning the client for future growth with exemplary service delivery.

In this role, you will be responsible for leading the transformation and change initiatives required for Client Pathways to both stabilize and transform the client to target operating model. The role will partner directly with the SVP Client Leads and Global Head of Alpha Operations, EVP to design and execute the strategic roadmap covering all aspects of the CORE Strategy (CORE: Client, Operations, Risk and Employee) and end-to-end transformation required. The role will be the interface between all necessary corporate partners including but not limited to Global Technology partners, Risk, GHR and Finance. Cross-functional collaboration to implement best practices, driving continuous improvement supporting our business objectives and delivering exceptional consultative leadership for transformation and change and all key requirements of the role.

Scope

• Transformation of targeted Client Pathway Clients
• Management of large global direct & in-direct (matrix) organizations across multiple locations

Business Rationale

With the ambitious growth journey for the franchise and this specific client, this role will be critical to ensure effective implementation and execution of transformation initiatives over a multi-year strategy whilst ensuring consistent service, while transforming the operating infrastructure and architecture to achieve the target state operating model.

Key Responsibilities

The role will consist of the following responsibilities:

Transformation Leadership, Strategy and Program Management

• Develop a vision, strategy and roadmap to deliver on the desired target operating model  including; all processes and functions that are integral to the support of the client, in particular focusing on positioning for future growth concentrating primarily on stability, risk mitigation and resiliency
• Lead the integration of the client on to the standard Bank applications and ensure effective design and execution of the operating model for successful service delivery
• Extensive proven transformation and change leadership experience with a track record of managing the delivery of complex, multi-faceted transformation initiatives to comply with regulatory requirements and significantly reduce risk
• Experience in delivering proven productivity and efficiency gains through automation and orchestration with a view to position for future growth. Continual Service Improvement experience required in order to manage large scale programs
• Broad-based support experience focused in a business facing role with the ability to establish and sustain effective, professional relationships with both product and operations managers; work closely with business partners in order to understand business drivers and market requirements
• Excellent influencing skills and the ability to liaise with multiple stakeholders at all levels, both internally and externally
• Able to establish and sustain effective operational process and support practices that includes working with team members across multiple geographies
• Drive the transformation of the operations infrastructure to align to Core and modernize systems architecture upskilling client teams on the benefits of enhanced operational capability and advanced architecture evolution for production, risk mitigation and service delivery
• Able to demonstrate having delivered results in:
  •  Transformation and Change Management
  •  Operating Model and Organizational Design leadership
  •  Complex Problem Solving
  •  Knowledge Management
  •  Service Delivery
  •  Risk Mitigation and Management
  •  Recovery Management
  •  Capacity Management
• Manage and direct regular budget activities and financial performance targets – focused on return on investment and positive operating leverage
• Lead the performance management process that measures and evaluates progress against goals
• Foster a culture of learning through education and knowledge sharing around reliability practices, processes, and tools
• Good working knowledge of Operating Model, Organizational Design and program/project management methodologies and the role of technology resources in support of those methodologies.
• Actively promote our Diversity, Equity and Inclusion goals throughout the organization

Education & Preferred Qualifications

• Technical Bachelor’s degree
• 20+ years of financial services experience with a large financial services firm or advisory/consulting firm
• Hands-on real world global support experience needed
• Leadership experience of Transformation and Change Management
• Applicable Six SIGMA, LEAN or equivalent qualification

What we value

• Strong interpersonal skills, ability to think and act in an inclusive manner, collaborative with the ability and experience working across countries and regions
• Strong written and verbal communications
• Excellent stakeholder and client management
• Strong organizational and attention to details skills
• Must be delivery focused and deadline oriented with the ability to provide technical expertise to resolve daily problems

Salary Range:

$225,000 - $337,500 Annual

The range quoted above applies to the role in the location specified. If the candidate would ultimately work outside of the location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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