Global Training Content Manager

This role can be done from home

Building the world’s leading sound experience starts with the experience we provide for our people. That’s why we’ve been distributed from the start: initially between offices in Boston & Santa Barbara, and now with additional offices around the globe. This role can be done from any of our offices across the United States or remotely from home. It’s about impact, not location.

The Global Training Content Creation Manager owns the creation, quality, and delivery of world-class training and educational content for a global organization. This role will set and drive the educational content strategy while personally building high-impact learning assets. This role is equal parts storyteller, instructional designer, producer, and platform owner — someone who can move from a blank page to a polished, published module and rally cross-functional partners around a clear learning vision.

Managers on the Sonos Global Education Team will lead with transparency, empathy, and creativity. They will create a working environment that fosters diversity of perspectives while acting as a group to achieve goals. 

What You’ll Do:

Content Strategy & Leadership

• Define and drive the global educational content strategy, ensuring alignment with business and regional sales priorities.

• Operate as a player/coach — personally producing flagship assets while guiding and elevating the work of the team.

• Manage one direct report starting in October, with a two-year mandate to grow and structure the content team.

Platform & Tools Ownership

• Own and administer our LMS platform(s): configuration, content publishing, user experience, and ongoing optimization.

• Continuously research, evaluate, and recommend new learning tools and technologies beyond the current stack.

• Build and manage SCORM-compliant packages and ensure content interoperability across platforms.

Content Creation & Production

• Build training modules, slide presentations, and educational assets from concept through to publication.

• Collaborate on video production of educational assets 

• Apply strong graphic design skills to produce polished, on-brand learning materials.

​Cross-Functional Partnership

• Partner closely with key stakeholders from sales and marketing to develop educational tools that contribute to business success

• Collaborate with regional sales teams to ensure content is relevant, localized, and enablement-ready.

• Work with Global Brand Marketing to maintain brand consistency and align messaging across educational assets.

Execution & Delivery

• Deliver against deadlines while maintaining exceptional quality.

• Respond quickly to ad hoc educational requests, reprioritizing and turning work around on short notice.

• Maintain extreme attention to detail across every asset, from script to final render.

• Capture and analyze audience feedback to ensure content is achieving desired effects. 

• Keep up with industry trends and technology to ensure that the team is educating in the best way possible.

• Continue to build on the legacy of “best in class” training moments that Sonos has delivered over the last 15 years.

What You’ll Need:

Basic Qualifications

• 8+ years of educational content creation experience

• Effective experience in the following tools

  • Powerpoint and Google Slides

  • Adobe Creative Suite

  • Articulate 360 (or similar tools)

  • Claude and Open AI

• Effective experience managing LMS platforms

• Effective experience in adult learning theory

• Effective experience building educational strategies for various types of learners

• Demonstrated experience, and success with storytelling

• Proven ability to hit strict deadlines while juggling competing priorities.

• Effective experience in the residential and commercial audio-video industry.

• Effective experience in communicating knowledge to others

• Demonstrated ability to lead projects from incubation to completion

• Language fluency in English

• The ability to travel globally for team and educational events

Preferred Qualifications

• 8+ years of experience in technical training, sales enablement, or learning and development within the consumer electronics, AV, or technology hardware industries.

• Demonstrated experience developing and delivering educational content for both retail sales associates (B2C) and professional installers/dealers (B2B)

• Experience in audio video retail, installation, or design

• Training certifications from CEDIA, AVIXA, and the NAHB

• Proficiency in writing in a clear and conversational style

• Humility to identify opportunities in oneself and the team

• Experience collaborating with teammates and cross-functional teams

• A curiosity to learn new skills and a dedication to master those skills.

• Highly organized and able to deliver multiple projects at the same time.

• Additional language fluency in Spanish, French, German, or Japanese

• A passion for consumer and professional electronics

• A love of the music and home theater experiences

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. If you don’t have 100% of the skills listed, we strongly encourage you to apply if interested.

Visa Sponsorship: Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work for any US employer, both now and in the future.

#LI-Remote

Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.

The base pay range for this role based off geographic location is:

The specific pay offered will depend on the candidate’s geographic location, as well as qualifications and experience. We apply geographic pay differentials based on the cost of labor in the market.  Employees in high-cost locations may be compensated at the upper end of the range, while those in medium or low cost markets may be compensated at the lower end of  the range. Your recruiter can provide more details about the specific salary range for your location during the hiring process. 

Please note that compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.

We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health, wealth, and overall well-being of our employees. Regular full time employees in the US are eligible for benefits on day one, including:

• Medical, Dental, and Vision Insurance

• A 401(k) plan with company matching and immediate vesting

• An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required

• 80 hours of sick time upon hire, refreshed annually

• Up to 12 paid holidays per calendar year

• Sonos offers a generous paid leave program for new parents or to care for a family member with a serious health condition, as well as short- and long-term disability for your own medical condition

• Company-paid Disability, Life, and AD&D Insurance

• Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance

• Mental health benefits to support your holistic well-being

• A generous employee discount program & Sonos Radio HD - on us!

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.