Work Schedule
Standard (Mon-Fri)Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join our collaborative IT team as a Global Technology Support - Engineer II ! You'll contribute to maintaining and optimizing our technology infrastructure while supporting our mission of enabling customers to make the world healthier, cleaner, and safer. This role combines hands-on technical support with project work to ensure seamless operations across our organization. You'll resolve complex issues, implement effective solutions, and work with cross-functional teams to deliver exceptional service to our colleagues.
You'll handle diverse responsibilities from endpoint management to infrastructure support, contributing directly to the company's digital transformation initiatives. We're seeking a proactive problem-solver who can work independently while maintaining strong communication with team members and stakeholders.
Qualifications
• Advanced Degree, no prior experience required, or Bachelor's Degree plus 2+ years of experience in desktop support or systems administration
• Preferred Fields of Study: Computer Science, Information Technology, Engineering or related field
• ITIL certification preferred
Roles and Responsibilities
• Strong proficiency in Windows/Mac operating systems and Active Directory administration
• Advanced troubleshooting skills for hardware, software, and network connectivity issues
• Experience with IT Service Management tools like ServiceNow for ticket management and workflow
• Knowledge of network protocols, VPN, wireless networking, and security best practices
• Expertise in PC/laptop deployment, imaging, and configuration management
• Ability to provide "smart-hands" support in computer rooms, IDF’s, MDF’s, labs and for physical equipment such as servers, switches, routers, and printers.
• Experience with vendor management and coordination
• Strong documentation and knowledge base maintenance skills
• Excellent verbal and written communication abilities
• Proven customer service orientation and problem-solving capabilities
• Ability to work independently and as part of a team
• Multi-tasking skills with ability to prioritize effectively
• Availability for occasional on-call rotation or off-hours support as needed
• Proficiency with Microsoft 365 suite and collaboration tools
• Physical ability to lift/move equipment up to 35 lbs occasionally
Skills Required
- Advanced degree OR Bachelor's degree plus 2+ years of desktop support or systems administration experience
- Preferred fields of study: Computer Science, Information Technology, Engineering or related field
- ITIL certification
- Proficiency in Windows and macOS operating systems
- Active Directory administration experience
- Advanced troubleshooting skills for hardware, software, and network connectivity issues
- Experience with IT Service Management tools such as ServiceNow
- Knowledge of network protocols, VPN, wireless networking, and security best practices
- Expertise in PC/laptop deployment, imaging, and configuration management
- Ability to provide smart-hands support in computer rooms, IDF/MDFs, and for servers, switches, routers, and printers
- Experience with vendor management and coordination
- Strong documentation and knowledge base maintenance skills
- Excellent verbal and written communication abilities
- Proven customer service orientation and problem-solving capabilities
- Ability to work independently and as part of a team
- Multi-tasking skills with ability to prioritize effectively
- Availability for occasional on-call rotation or off-hours support
- Proficiency with Microsoft 365 suite and collaboration tools
- Physical ability to lift/move equipment up to 35 lbs occasionally
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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