Technical Escalation Engineer (Mac) - Bangkok-based (Relocation Package Provided)

Get to Know our Team: 

Agoda is Asia’s leading and fastest growing online hotel reservation website. Maintaining this position requires an incredible amount of data, a superior IT infrastructure, and world class talent to bring it all together. Information Technology is Agoda’s core competency, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment with over 74 nationalities.

This position sits within a fast-paced environment, where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve the customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress. And we never forget to have fun while doing it.

The Opportunity:

For our team in Bangkok, we are looking for a Global Technical Escalation Engineer - Mac to help design, manage and support our endpoint management systems. 

In this Role, you'll get to:

Mac Configuration and Deployment:

• Configure and deploy Mac computers using JAMF Pro, including initial setup, software installations, and user profiles.
• Create and manage JAMF policies, scripts, and packages to automate software updates, patch management, and system configurations.
• Implement and enforce security policies, encryption, and access controls for Mac devices through JAMF configurations.
• Manage software licenses and subscriptions for Mac applications, ensuring compliance with licensing agreements and optimizing usage.

Monitoring and Troubleshooting:

• Monitor the health and performance of Mac systems using JAMF tools, logs, and dashboards, proactively identifying and resolving issues.
• Conduct regular system checks, updates, and maintenance tasks to ensure smooth operation and minimize downtime for end-users.

Security and Compliance:

• Collaborate with IT security teams to implement and enforce security policies, configurations, and protocols for Mac devices.

End-user Support and Training:

• Provide technical support and troubleshooting assistance to end-users for Mac-related issues, both onsite and remotely.
• Develop and deliver training sessions, documentation, and resources to educate end-users on Mac best practices, JAMF functionalities, and security awareness.

What you'll Need to Succeed:

• Bachelor's degree
• Strong knowledge of macOS Operating systems
• 3 years or more hands-on experience in Jamf Pro administration and management skills
• Experience with creating/managing Jamf policies & configuration profiles
• Experience with configuring and implementing PPPC Controls and FileVault
• Experience with configuring and implementing Zero Touch deployments
• Experience creating content for deployment in various industry standard packaging solutions.
• Knowledge of distribution point configuration and how Certificate Authority works
• QA testing and documentation experience
• Strong ownership and good communication skills

It's Great If You Have:

• Strong scripting skills (powershell, python, bash, etc)

Personal Attributes:

• Service minded
• Excellent communication skills
• Ability to work individually and as a team
• Ability to guide, coach and motivate

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