Role Purpose:
Leads the execution and optimization of the Build the Bench initiative by managing talent data, generating actionable insights, and driving stakeholder alignment to ensure a consistent pipeline of ready-now leaders. Translates data into decisions that improve bench strength, activation readiness, and business performance.
Essential Functions and Responsibilities:
1. Talent Data Management
· Consolidate and maintain talent data across sources (Talent Factors, scorecards, certification, training completion)
· Ensure accuracy, completeness, and timeliness of data used for talent decisions
· Establish and enforce data governance standards across sites and functions
2. Analytics and Talent Insights
· Analyze bench strength, readiness, and pipeline health across roles, sites, and programs
· Generate insights on key metrics (bench coverage, readiness, promotion quality, time to proficiency
· Identify risks, gaps, and opportunities; recommend targeted actions
3. Build the Bench Execution
· Drive day-to-day execution of the Build the Bench process (Identify → Validate → Assess → Develop → Certify)
· Track cohort progress, certification status, and readiness timelines
· Ensure adherence to activation controls (no certification, no deployment)
4. Stakeholder Management and Alignment
· Partner with Operations, HR, Training, RMG, Recruitment, and Support teams to ensure alignment on pipeline needs and readiness
· Facilitate regular governance cadence (weekly/fortnightly/monthly updates)
· Provide clear visibility of pipeline status and required actions to stakeholders
5. Reporting and Dashboard Management
· Build and maintain talent dashboards (Power BI or equivalent) for executive and operational reporting
· Deliver structured reports with clear narratives and recommendations
· Standardize reporting formats across sites and geographies
6. Continuous Improvement
· Identify process inefficiencies and data gaps; implement improvements
· Refine tracking, reporting, and execution models to improve speed and quality
· Support scaling of Build the Bench across geographies
Preferred QualificationsQualifications – Must Have:
· 3+ years experience in Talent Management, Talent Development, HR Analytics, or related field
· Strong experience in data management, reporting, and analytics
· Advanced proficiency in Excel; experience with Power BI or similar tools
· Experience working with talent systems
· Strong stakeholder management experience across Operations and HR
· Proven ability to translate data into actionable insights
· Strong project and execution management skills
Skills Required
- 3+ years experience in Talent Management or HR Analytics
- Strong experience in data management, reporting, and analytics
- Advanced proficiency in Excel
- Experience with Power BI or similar tools
- Experience working with talent systems
- Strong stakeholder management experience
- Proven ability to translate data into actionable insights
- Strong project and execution management skills
Afni, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Afni, Inc. and has not been reviewed or approved by Afni, Inc..
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Strong & Reliable Incentives — Incentive programs (performance-based and referral) are available in many roles and can add to earnings when targets are met. The pay-and-bonus structure is described as a positive aspect in certain positions.
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Leave & Time Off Breadth — Paid time off for holidays and vacations is part of the package. Training periods also include additional holiday time, indicating a defined time-off offering.
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Wellbeing & Lifestyle Benefits — Tuition reimbursement up to $5,250, a casual “Dress for Your Day” policy, and on-site events provide added non-cash value. Full-time schedules and referral rewards are also positioned as perks.
Afni, Inc. Insights
What We Do
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers. In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.








