The Role
Lead and scale a data-driven global recruitment engine: own processes, Pinpoint ATS, integrations, reporting, governance and compliance. Design SLAs, build TA dashboards, drive automation and adoption, identify performance improvements, manage vendors and stakeholders, train teams, and lead TA change initiatives while managing and developing a TA Operations Analyst.
Summary Generated by Built In
The Global Talent Acquisition Project Manager is responsible for building and running a scalable, data-driven recruitment engine across the organization. The role owns recruitment processes, systems (e.g. Pinpoint), analytics and reporting, and governance, ensuring consistent candidate experience, operational excellence, and transparency for leadership.
This role ensures recruiters and hiring managers to hire faster and better — through strong processes, automation, and insights. Through data you will identifying the opportunities for performance improvements within all of Talent Acquisition, with partner organisations within inDrive, with external partner organisations, and facilitate and support improvement projects across TA, PnC and the business.
In close collaboration with TA and PnC leadership you will make TA better!
This role ensures recruiters and hiring managers to hire faster and better — through strong processes, automation, and insights. Through data you will identifying the opportunities for performance improvements within all of Talent Acquisition, with partner organisations within inDrive, with external partner organisations, and facilitate and support improvement projects across TA, PnC and the business.
In close collaboration with TA and PnC leadership you will make TA better!
Key Responsibilities
Recruitment Operations & Process Excellence
- Design, document, and continuously improve end-to-end hiring processes across all regions.
- Establish global standards, SLAs, and best practices while allowing for local compliance and flexibility.
- Monitor hiring performance and candidate experience; proactively identify and resolve bottlenecks.
- Ensure consistency and quality of hiring workflows from requisition approval to offer acceptance.
ATS Ownership & Automation
- Own and develop Pinpoint ATS capability globally.
- Configure workflows, permissions, approval flows, templates, and automation.
- Drive adoption and correct usage by recruiters and hiring managers.
- Manage integrations with HRIS, assessment tools, background checks, and job boards.
- Partner with vendors on enhancements and issue resolution.
Data, Analytics, & Reporting
- Build and maintain TA dashboards and regular reporting for the TA Director, TA leadership and business leaders / board reports.
- Track and analyse all recruitment metrics in particular:
- Time to Fill/Hire
- Funnel conversion rates
- Source effectiveness
- Offer acceptance rate
- Candidate NPS / Manager CSAT
- Probation failure turnover rate
- Recruiter/Sourcer Productivity
Use data to recommend process improvements and hiring optimizations.
Governance, Compliance & Data Quality
- Ensure GDPR and local regulatory compliance in recruitment processes and systems.
- Maintain data accuracy, audit readiness, and clear ownership of recruitment data.
- Define and enforce data standards and documentation.
Stakeholder & Vendor Management
- Act as a strategic partner to recruiters, hiring managers, People Ops, Finance, Legal, and IT.
- Manage recruitment vendors, agencies, and job boards; track performance and ROI.
- Support hiring planning, ramp-ups, freezes, and organisational changes.
Enablement & Change Management
- Train recruiters and hiring managers on processes, tools, and best practices.
- Develop and maintain playbooks, SOPs, and knowledge bases.
- Lead recruitment-related projects and change initiatives (new markets, growth phases, transformations).
- Coordinate TA performance improvement projects within PnC and other functions.
Success Metrics (KPIs)
- Reduced Time to Hire
- Increased Offer Acceptance Rate
- Improved Candidate NPS
- High Pinpoint adoption and data accuracy
- Reduced Cost per Hire
- SLA adherence across regions
- On-time reporting and project delivery
Management & Leadership
- Manages TA Operations Analyst that manages day to day operational tasks and the internal referral program.
- Provide direction, evaluation and development and builds a broader team in accordance with related business needs.
Skills, Knowledge & Expertise
Overall experience
- 5+ years in Recruitment Operations, Talent Operations, or People Operations.
- Experience in a global or multi-regional, high-growth environment.
- Hands-on ownership of an ATS (Pinpoint preferred) and other recruiting systems.
- Fluent English communication skills, both written and verbal
Key skills
- Recruitment process design and optimisation
- ATS administration and automation
- Strong analytical skills; comfortable with dashboards and metrics
- Project and change management
- Excellent stakeholder communication
Potential mindset
- Highly structured, operational, and scalable thinker
- Detail-oriented, proactive, and process-driven, passionate about improving efficiency and quality in recruitment operations
- Data-driven with a strong bias for innovation
- Trusted partner to Talent Acquisition leadership
Why join us
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
- Annual salary from 58 000 EUR gross
Final benefits may vary depending on the location.
About
inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 360M installs across 48 countries.Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities.Ready to ignite your inner drive?
Skills Required
- 5+ years in Recruitment Operations, Talent Operations, or People Operations
- Experience in a global or multi-regional, high-growth environment
- Hands-on ownership/administration of an ATS
- Experience with Pinpoint ATS
- Strong analytical skills and experience building TA dashboards and metrics tracking
- Recruitment process design and optimisation experience
- Project and change management experience
- Knowledge of GDPR and local regulatory compliance in recruitment
- Experience managing stakeholders and external recruitment vendors/agencies
- Fluent English, written and verbal
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The Company
What We Do
inDrive is a global IT and transportation platform inDrive is one of the world’s fastest growing online ride-hailing services. Its services are available in over 749 cities in 46 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations. inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion.
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