COMPANY OVERVIEW
Nulogy is a manufacturing technology company driven by a vision to make life better for the people who plan, produce, and deliver the products we use every day.
Nulogy’s Manufacturing Operating System helps manufacturers and packagers automate every stage of the production process—from inventory to quality—which reduces operating costs, increases efficiency, and boosts customer satisfaction. Hundreds of manufacturing sites around the world are powered by Nulogy, and our software also runs in the networks of world-leading brands such as Colgate-Palmolive, L’Oréal, and Procter & Gamble.
Nulogy has grown rapidly over the last decade, and we are proud to be recognized with a number of awards including: Canada’s Top Small & Medium Employers, Food Logistics Top 100 Software Provider, and Canada's Most Admired Corporate Culture. Nulogy has also received multiple awards for company culture, the most recent being one of Canada’s Top Small & Medium Employers for 2024, Great Place to Work 2025 & Greater Toronto’s Top Employers for 2025.
By joining Nulogy, you’ll become part of a fantastic culture of capable and motivated individuals. You’ll also join a team that is solving challenging problems every day with the potential to make a global impact.
MISSION
Global Support Representatives provide an exceptional customer experience while answering complex technical support questions from Nulogy’s customers across the globe. This position will focus on providing services during EMEA time zones. You will be an expert on all of Nulogy's services, able to assist with the most challenging inquiries. Global Support Representatives act as product experts, empowering customers with product knowledge and guiding them to self-sufficiency through education and resources. If you’re passionate about helping people and want to work in a challenging, fast paced environment you may be our next Global Support Representative!
KEY RESPONSIBILITIES
- Support our customers by email and phone with their inquiries on a day‐to‐day basis
- Manage customer expectations appropriately and always follow up on promises and time commitments
- Accurately log all customer communications in our support ticket tracking tool
- Understand customer business processes and software system processes and their relationships
- Complete regular tasks for customers such as report creation
- Ensure reported defects are thoroughly tested, replicated and documented
- Work closely with our development support team to ensure incidents are resolved timely and within SLA’s
- Update internal and customer facing knowledge base with new support articles, videos and training material
- Able to occasionally travel and visit our customers
ABOUT YOU
- Understands the concept of providing an excellent customer experience
- Be eager to build a strong rapport with our customers and their employees
- Be friendly, empathetic, patient and personable even under stressful circumstances
- Have outstanding written and verbal communication skills
- Can exercise the “Three T’s” (Thinking, Talking, Typing)
- Show a strong ability to solve problems creatively, and systematically
- Demonstrate great attention to detail, and be an organized thinker
- Strong technical, software, internet experience
- 3+ years of customer/technical service experience
NICE TO HAVE
- Knowledge of relational databases, SQL, Microsoft Excel
- Experience in supply‐chain, EDI, logistics, manufacturing or packaging
- Multilingual (Spanish, French, Mandarin)
Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.
Skills Required
- 3+ years of customer/technical service experience
- Outstanding written and verbal communication skills
- Strong technical, software, and internet experience
- Ability to provide support via email and phone and accurately log communications in a ticketing system
- Able to occasionally travel to visit customers
- Knowledge of relational databases and SQL
- Proficiency with Microsoft Excel
- Experience with supply-chain, EDI, logistics, manufacturing or packaging
- Multilingual ability (Spanish, French, Mandarin)
What We Do
Nulogy is the market leader in synchronizing the extended supply chain network, having pioneered the new digital era for contract packaging and manufacturing operations and external supply chain networks. For over two decades, Nulogy has been helping upstream supply ecosystems work better together and has been enabling customers to drive operational control and network synchronization with its multi-enterprise, cloud-based solutions. Our cutting-edge solutions power hundreds of manufacturing networks and operations worldwide, helping to drive agility and efficiency in complex supply chain processes and enable sustainability in bringing consumer products to market. As named by Gartner, Nulogy is the sole notable solution provider dedicated to serving the contract packaging and manufacturing market. We take immense pride in being recognized as an industry leader, having been named a leading and innovative solution provider by the Association for Contract Packers and Manufacturers, International Warehousing and Logistics Providers Association, SupplyChainBrain, and Food Logistics, to name a few. Beyond industry recognition, what truly motivates us to do our best work is the impact we drive for our customers. Today, all 3PLs in Gartner’s Leader Magic Quadrant run their contract packaging operations on Nulogy, and many of the leading CPG companies in Gartner’s Supply Chain Top 25 leverage Nulogy within their external networks. Nulogy’s annual benchmarking study led by the Association for Contract Packers and Manufacturers, recognizes that contract packagers and manufacturers that are powered by Nulogy grow over 50% faster than the industry average. These market leaders run on Nulogy in order to accelerate supply chain response and dynamically collaborate at the speed of today’s market. Join the hundreds of fast-moving consumer goods companies and their supply chain partners that are powered by Nulogy and unlock your competitive advantage today.
