Global Support Manager

Job Description
MGID is a global native advertising platform that helps brands reach unique local audiences at scale. At MGID, we empower brands and publishers to collaborate transparently through our privacy-first targeting technology. This enables advertisers to drive performance and awareness while allowing publishers to retain and monetize their audiences. Today, we’re creating innovative technologies, and with your help, we aim to reach even greater heights.
We are looking for a Global Support Manager to join our team.
The Publisher Global Support Manager will be responsible for managing and developing relationships with existing publishers, maximizing revenue through account optimization and upselling, and minimizing churn. This role is essential to maintaining portfolio performance, ensuring publisher satisfaction, and achieving the team’s revenue and margin targets.
What You’ll Do:
* Provide timely and high-quality support to existing publishers.
* Identify and resolve technical and operational issues.
* Analyze publisher performance and implement optimizations to increase revenue.
* Identify and execute upselling opportunities for MGID products.
* Maintain accurate records of activities in HubSpot.
Requirements
Who You Are:
* 1+ years of experience in digital advertising, account management, publisher support, or a related field.
* Ability to build and maintain strong relationships with publishers, identify growth opportunities, and manage multiple accounts effectively.
* Knowledge of digital advertising, website monetization, and key performance metrics (Revenue, RPM, CPM, Margin).
* Experience with CRM systems (preferably HubSpot), data analysis, reporting, and account optimization.
* Strong communication and problem-solving skills, with a proactive and results-oriented approach.
* Bachelor's degree in Business, Marketing, Economics, or a related field is preferred.
It will be a plus:
* Experience working with publishers, website owners, or advertising networks.
* Understanding of programmatic advertising, Google Ad Manager, and AdSense.
* Experience in website monetization and revenue optimization.
* Familiarity with HubSpot, Google Analytics, or similar tools.
* Experience in upselling and identifying account growth opportunities.
* Knowledge of additional foreign languages
Languages proficiency:
* Ukrainian — fluent
* English — fluent
MGID is an awesome place to work for those who share a results-driven culture, passion for AdTech, innovation, and human focus. We set ambitious goals, approach challenges with enthusiasm, and value honesty, transparency, and empathy. We celebrate the diversity and the unique contributions of each individual. By embracing these values, we create a culture of excellence, creativity, and empathy. We are proud to be an equal opportunity employer.
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