There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!
Global Support Agent Level 1 plays a key role in helping OutSystems community with their questions, guiding users of our website so that they can have a better understanding of our product's potentialities and helping customers overcome any challenge they may have with our platform.
As you come in, get ready for an initial ramp-up program, in which we will prepare you to deal with every interaction challenge you might face. Besides that, you’ll always have skilled fellow resources prepared to help you at any time. We believe in growing our people, so we are preparing you to grow and maximize your potential - in this, or in other parts of our organization.
If you are a problem solver, inquisitive by nature and driven by curiosity, this is the job for you!
Job Responsibilities and Expectations:
- Handle calls, emails and chat sessions with our Worldwide customer base;
- Register and triage technical challenges and business issues related to the OutSystems Platform;
- Query the Knowledge Base to find immediate response to known problems;
- Route the issues to the second-line teams, and monitor the responses to these incidents to observe agreed Service Levels;
- Update the customers about pending incidents, managing their expectations on the time to solution and progress status;
- Advocate for customers and help define ways to continually add value to the customer experience.
- Available to work in shifts;
- Fluent English verbal and written skills;
- General business computing skills;
- Passion for people interaction and technology;
- A friendly and helpful approach to customers going through difficult situations;
- General interest in problem-solving and troubleshooting;
- Able to work in a creative (and fun) environment under minimal supervision;
- Proactive attitude, suggesting new ways to do things better. Lead the change;
- Team player with a great work ethics and accountability.
- Bachelors or Masters Degree in a related field.
The Longer Story:
Working at OutSystems
Our goal is to ensure that OutSystems is a place for bright, happy, and motivated people who share a common purpose and take pride in doing excellent work to pursue our vision of providing the AI-powered low-code development platform enterprise leaders trust to build, secure, and evolve their business applications, agents, and core systems. Our culture is focused on our core values of trust, customer success, innovation, and alignment. Our team members operate with transparency, integrity, and accountability, define success through the lens of the outcomes we deliver for our customers, push the boundaries with excellence, and work together toward our shared vision to deliver on what matters most.
What do we have to offer you?
A company that is always growing, changing, and innovating. We challenge each other to innovate in our products, in our team, and how we use our own technology. And we give our teams space to be proactive and creative.
Real career opportunities. We care about growth and development. Yes, vertical career progression is a possibility, but it's not the only one. From lateral moves and joining different teams to mastering specialized skills, we support your growth no matter what your goals are.
Work colleagues that are as smart, hard-working, and driven as you. We act as one global OutSystems team, taking ownership and working together toward a shared vision.
Disrupting the status quo is in our DNA. In fact, it’s why our company exists.
We ask “why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.
Are you ready for the next step in your career? Then we’d love to hear from you!
OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.
Top Skills
What We Do
Thousands of customers worldwide trust OutSystems, a modern application platform that enables organizations of all sizes to deftly tackle any kind of critical application - from legacy modernization and workplace innovation to customer experience transformation.
Using OutSystems, customers can Build applications Fast, Build them Right and Build them for the Future.
Engineers with an obsessive attention to detail crafted every aspect of the OutSystems platform to help organizations build enterprise-grade apps and transform their business faster. OutSystems is the only solution that combines the power of minimal coding with advanced mobile capabilities, enabling visual development of entire application portfolios that easily integrate with existing systems.
