The Role
Provide technical support and advocacy for CodeSignal users: triage and resolve support tickets, troubleshoot product issues, gather diagnostic data, communicate with users and internal teams, prioritize multiple requests, and escalate severe issues. Work cross-functionally to improve user experience and maintain support quality in a fast-paced, remote startup environment.
Summary Generated by Built In
CodeSignal is how the world discovers and develops the skills that will shape the future. Our skills platform empowers teams to go beyond skills gaps, with hiring and AI-powered learning solutions, and helps individuals cultivate the skills they need to level up. Wherever you are on your journey, CodeSignal’s hiring and learning solutions meet you there and get you where you need to go.
Having powered millions of skills evaluations, CodeSignal is trusted by leading companies like Netflix, Capital One, Meta, and Dropbox, and is used by learners across the globe. Some of our latest accomplishments include:
🏆 Winning two 2026 Newsweek AI Impact Awards for measurable customer outcomes in both hiring and learning
🫶 Earning a spot on the 2026 Top 100 Inspiring Workplaces in North America for our culture of trust, freedom, and ownership
🌟 Ranking #2 in Education on Fast Company's prestigious World’s Most Innovative Companies of 2025 list
⬆️ Being recognized by TIME magazine as one of the World’s Top EdTech Companies
🎙️ Joining The Deep View to talk about using AI to fix hiring and re-skilling
🎬 Seeing Cosmo featured in Times Square three times in as many months
Signalites are the incredible people who make up CodeSignal’s global team. We believe every Signalite should be given the context to understand decisions, the freedom to act independently, and the responsibility to do what’s right. These principles build upon each other to drive motivation, speed, innovation, and a results-oriented, high-performing culture. We believe that culture is not just about principles, but also behaviors. This belief can be seen and felt in everything we do as Signalites.
The RoleWe are seeking a Global Support Engineer who is excited to offer top-notch support to and advocate for our users! This is an opportunity to work cross-functionally with various teams to ensure that we are meeting user needs while keeping ease of receiving support high. If you are an exceptional multi-tasker with a track-record in support that can juggle many different priorities and responsibilities from research to troubleshooting to problem solving all day long, all while managing your time effectively, this may be the right role for you.
Day-to-Day - Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarter
- Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users
- Have a clear understanding of the needs and workflows of users
- Balance and prioritize multiple tickets at once, conduct research, and maintain an ongoing support queue
- Delight users through effective and efficient communication and resolution of issues
- Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution
- Maintain communication with users and internal stakeholders to ensure an excellent user experience
Basic Qualifications
- 2+ years experience in a support role (preferably with B2B or SaaS)
- Strong written and verbal communication skills in English
- Proficiency in at least one programming language
- Ability to remain focused and flexible despite competing priorities
- Organizational, research, and time-management skills
- Strong troubleshooting and problem-solving skills
- A collaborative, helpful, and empathetic team player
- A quick and agile learner that can adjust strategies quickly
- Able to effectively identify severe issues and escalate them properly
- Excited about joining a fast-paced startup and working harder than they have ever worked before.
Why You'll Love it Here
We know that great work comes from great, and inclusive teams. At CodeSignal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.
🌐 Globally distributed, fully remote team
💰 Competitive salary, equity, and bonus comp packages
🩺 Medical, dental, and vision coverage
💸 401k matching (US) or pension fund contributions (Global)
🏝 Unlimited time off policy
📚 Learning & Development benefits
💪 Physical & Mental Health benefits
💻 Equipment & home office setup stipend
🥳 Team activities and get-togethers to connect with your fellow Signalites
💙 A challenging and fulfilling opportunity to join a fast-growing AI company
In accordance with local regulations in jurisdictions where CodeSignal may hire, we are projecting an annual base salary in the range of $70,000 to $95,000. This range encompasses all seniority levels eligible for this position.
Here at CodeSignal, our offer packages contain base salary plus additional compensation in the form of commission or performance bonuses, equity, and/or additional benefits such as those described above. Offers are awarded on an individual basis and are subject to factors such as, without limitation, a candidate’s level of experience, growth trajectory, and local labor market.
Skills Required
- 2+ years experience in a support role
- Experience in B2B or SaaS (preferred)
- Strong written and verbal communication skills in English
- Proficiency in at least one programming language
- Ability to remain focused and flexible despite competing priorities
- Organizational, research, and time-management skills
- Strong troubleshooting and problem-solving skills
- Collaborative, helpful, and empathetic team player
- Quick and agile learner who can adjust strategies quickly
- Ability to identify severe issues and escalate properly
- Excited to join a fast-paced startup and work hard
CodeSignal Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CodeSignal and has not been reviewed or approved by CodeSignal.
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Healthcare Strength — Healthcare is described as comprehensive with employer-paid coverage for employees and substantial support for dependents. Feedback suggests this is a standout element that elevates the overall total rewards package.
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Leave & Time Off Breadth — Time off is positioned as generous with unlimited PTO alongside paid holidays and sick time. Feedback suggests this supports strong work-life balance in a remote-first setup.
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Flexible Benefits — Flexibility is emphasized through remote-first work, home-office support, wellness reimbursements, and learning stipends. Feedback suggests these options allow employees to tailor benefits to personal and professional needs.
CodeSignal Insights
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The Company
What We Do
CodeSignal is how the world discovers and develops the skills that will shape the future. Our skills platform empowers you to go beyond skills gaps with hiring and AI-powered learning tools that help you and your team cultivate the skills needed to level up. Wherever you are on your journey, CodeSignal meets you there and gets you where you need to go.
Why Work With Us
Our team of Signalites consists of smart, collaborative, driven individuals who are passionate about our mission. We work in a supportive environment and provide our teammates with ownership, responsibility, and autonomy.
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