The Role
The role involves responding to customer inquiries, documenting cases, coordinating with teams, and meeting service-level agreements in a 24/7 shift environment.
Summary Generated by Built In
Responsibilities
Who we are?
Questar Auto Technologies is a company at the forefront of the automotive industry, introducing innovative AI technology for predictive vehicle health & Driver behavior. We help our clients in the automotive sector, including automakers and fleet operators, to unlock the value of their vehicle data and make informed decision through insights delivered to them through our systems. Our solution combines cutting-edge AI-based analytics software, advanced data analytics, and extensive experience in the commercial vehicles industry telematics. By performing deep learning both onboard vehicles and in the cloud, Questar's technology can predict potential issues before they occur, enabling proactive management of maintenance, drivers, and mission, reducing TCO.
Questar system is deployed in 20 countries and some of the largest OEMs & Teir1 are part of the company customers.
- Responding to customer inquiries across various channels
- Handling, tracking, and documenting customer cases in internal systems
- Coordinating with relevant company teams as needed
- Meeting defined targets and service-level agreements (SLA)
- Combining customer-facing communication with back-office operational tasks
- Availability for 24/7 shift work, including nights and weekends
- Strong service orientation and customer-centric mindset
- Proficiency in Office 365 and Excel
- Fluency in English (reading, writing, and speaking) – mandatory
- Excellent verbal and written communication skills
- Previous experience in a support or call center – an advantage
- Additional languages – an advantage
- Technical background and affinity for the automotive field - an advantage
- Suitable for students, including part-time positions
- Hybrid work model based in Herzliya
Who we are?
Questar Auto Technologies is a company at the forefront of the automotive industry, introducing innovative AI technology for predictive vehicle health & Driver behavior. We help our clients in the automotive sector, including automakers and fleet operators, to unlock the value of their vehicle data and make informed decision through insights delivered to them through our systems. Our solution combines cutting-edge AI-based analytics software, advanced data analytics, and extensive experience in the commercial vehicles industry telematics. By performing deep learning both onboard vehicles and in the cloud, Questar's technology can predict potential issues before they occur, enabling proactive management of maintenance, drivers, and mission, reducing TCO.
Questar system is deployed in 20 countries and some of the largest OEMs & Teir1 are part of the company customers.
Top Skills
Excel
Office 365
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The Company
What We Do
Questar Auto Technologies is a predictive vehicle health company introducing cutting-edge AI technology for automotive. Our technology consists of AI-based analytics software, advanced telematics, and years of accumulated data and intimate familiarity with automotive pain points. Questar uses unique prediction models that will provide accurate prognosis of future vehicle health events before they affect our customers – automakers, Tier 1 suppliers, and fleets, and help them unlock the value of vehicle data. These deep insights will change the way fleets are managed, optimize expenditure, increase operational efficiency and safety with a clear and aggressive ROI.
