The Role
Lead global account strategy and growth for top-tier data center customers. Build executive relationships, drive large complex deals and cross-sell, coordinate cross-functional teams, provide customer insights to influence product direction, and represent accounts in leadership forums.
Summary Generated by Built In
Who we are:Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.What you will do:
As GSAM - Technical Architect, you will be responsible for Leads design, positioning, and technical execution of advanced thermal and cooling solutions for global data center customers. Acts as a trusted advisor aligning customer requirements with optimized, scalable, and energy-efficient architectures across chiller, liquid cooling, and central plant systems. Partners closely with Global Strategic Account Managers (GSAMs) to align technical solutions with account strategy, drive customer engagement, and accelerate deal conversion. Serves as a global customer advocate, ensuring alignment between customer needs, solution delivery, and long-term partnership objectives.How you will do it:
As GSAM - Technical Architect, you will be responsible for Leads design, positioning, and technical execution of advanced thermal and cooling solutions for global data center customers. Acts as a trusted advisor aligning customer requirements with optimized, scalable, and energy-efficient architectures across chiller, liquid cooling, and central plant systems. Partners closely with Global Strategic Account Managers (GSAMs) to align technical solutions with account strategy, drive customer engagement, and accelerate deal conversion. Serves as a global customer advocate, ensuring alignment between customer needs, solution delivery, and long-term partnership objectives.How you will do it:
- Architect end-to-end thermal solutions (air-cooled, liquid cooling, hybrid systems) aligned with hyperscale and colocation requirements
- Translate customer technical requirements into optimized system designs, including capacity modeling and performance trade-offs
- Lead technical components of proposals, including system architecture, energy efficiency modeling, and solution differentiation
- Partner with Global Strategic Account Managers (GSAMs) to align solution strategy with account priorities, customer engagement plans, and pipeline development
- Serve as a global customer advocate, representing customer requirements internally across engineering, product, and operations to drive alignment and delivery
- Lead and support program management of complex, multi-region data center initiatives, ensuring coordination across stakeholders, timelines, and deliverables
- Support pricing and commercial strategy through technical value articulation (TCO, PUE, lifecycle cost)
- Act as technical interface between customer engineering teams and JCI product/engineering organizations
- Drive innovation adoption (e.g., high-density liquid cooling, advanced chillers, heat reuse)
- Joint engagement with GSAMs in strategic account planning, global customer governance, and executive technical discussions
- Lead global customer advocacy forums to align technical roadmaps, performance expectations, and long-term partnership objectives
- Program management cadence across large-scale deployments, ensuring alignment on scope, schedule, and delivery milestones
- Technical design workshops with customers focused on future state architectures and AI workloads
- Proposal development cycles with cross-functional engineering, product, commercial teams, and GSAM leadership
- Quarterly solution and program reviews aligned to customer roadmap, capacity plans, and technology evolution
- Ongoing engagement with product teams to influence roadmap based on customer requirements
- Bachelor’s degree with 10+ years of proven experience in data center cooling systems (chillers, CDU, CRAH/CRAC, liquid cooling).
- Expertise in thermal system design and capacity planning.
- Strong background in energy efficiency optimization (PUE, WUE, sustainability targets).
- Skilled in global customer advocacy and stakeholder management.
- Experience in program and project management across complex, multi‑region deployments.
- Knowledge of hyperscale and colocation standards.
- Ability in technical sales and solution positioning in partnership with GSAM organizations.
- Proven cross‑functional leadership across engineering, sales, and operations.
- Competitive salary
- Paid vacation/holidays/sick time
- Comprehensive benefits package
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
Skills Required
- Bachelor's degree
- More than 8 years proven experience managing large, strategic or global accounts
- Track record of winning complex, high-value deals
- Ability to influence C-suite and senior stakeholders
- Experience working across regions and cross-functional teams
- Commercial acumen with strong pipeline, forecasting, and deal leadership skills
- Background in data centres, infrastructure, or complex B2B solutions
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
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The Company
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
