Global Software Support Engineer

Reposted 4 Days Ago
Be an Early Applicant
Singapore, SGP
In-Office
Entry level
Artificial Intelligence • Semiconductor • Manufacturing
The Role
Provide first-line software support for Applied Materials equipment: troubleshoot application/system issues, handle software ticketing, create and verify installation/upgrade instructions, participate in testing and documentation, deliver customer training, and provide scheduled off-hours phone/pager coverage.
Summary Generated by Built In

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Location:

Singapore,SGP

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits

Key Responsibilities

1. Understand and resolve Applied Materials’ equipment software application and systems issues of low complexity with some supervision.

2. Provides customer software support via Software Ticketing system.

3. Provides assistance in analysis of software issues reported on customer tools by field engineers.
Aligns and delivers in line with group objectives.

4. Demonstrates beginner level understanding of BU product, system software and software troubleshooting tools/BKMs and infrastructure necessary to meet work delivery requirements.

5. Take all company level trainings and certifications needed for gaining specific product knowledge.

6. Understands and familiarizes with the equipment software documentation, Key customer features and installation/upgrade instructions for software product releases.

Key Responsibilities

  • Understand, research, and resolve internal and external application and systems issues. 

  • Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.

  • Participate in product testing, documentation reviews, and user conferences.

  • Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.

  • Attend Applied Materials’ classes in designated product line and external classes for third-party software.

  • Provide on-going training to customers for technical and systems issues.

  • Deliver updates and reports to managers, partners and peers

Requirements :

  • Bachelor’s degree in Computer Science/IT, Electrical/Electronics, Mechatronics or related engineering

  • Eligible for Fresh graduates

  • 0-2 years of experience and demonstrates conceptual knowledge of theories, practices and procedures within a discipline 

  • Applies general knowledge of business developed through education or past experience 

  • No supervisory responsibilities; accountable for developing technical contribution

  • Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgment

  • Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

  • Exchanges straightforward information, asks questions and checks for understanding

Additional Information

Time Type:

Full time

Employee Type:

New College Grad

Travel:

Yes, 75% of the Time

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Skills Required

  • Bachelor's degree in Computer Science, IT, Electrical, Electronics, Mechatronics, or related engineering
  • 0-2 years of relevant experience (eligible for fresh graduates)
  • Willingness and ability to provide off-hours customer support via pager and cellular telephone as scheduled
  • Willingness to travel extensively (up to 75% of the time)
  • Ability to use software ticketing systems and perform software troubleshooting and diagnostics
  • Willingness to attend company and third-party product training and obtain required certifications

Applied Materials Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Applied Materials and has not been reviewed or approved by Applied Materials.

  • Strong & Reliable Incentives Annual and performance bonuses are often characterized as generous and predictable, with multiple programs (AIP/DBI/SIP) explicitly highlighted. Feedback suggests these incentives meaningfully augment base pay across many roles.
  • Equity Value & Accessibility Restricted Stock Units and an employee stock purchase plan are standard components of offers, and strong stock performance has made equity a notable upside. In some roles, RSUs and refreshers provide a meaningful boost to total compensation.
  • Healthcare Strength Comprehensive medical, dental, and vision coverage, alongside EAP support and on‑site/virtual health centers in key locations, are emphasized as part of a robust package. Benefits typically start on day one, and the breadth of coverage is highlighted as a core strength.

Applied Materials Insights

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The Company
HQ: Santa Clara, CA
23,282 Employees
Year Founded: 1969

What We Do

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible a better future.

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