Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Location:
Hsinchu,TWNYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Key Responsibilities
Analyze and collaborate to resolve Applied Materials’ equipment software application and systems issues of moderate complexity. Learn and investigate customer's high value problem (HVP), systemic bug or software failures.
Provides customer software support via Software Ticketing system.
Provides timely updates/reports to all stakeholders on key customer software issues. Aligns and delivers in line with group objectives.
Create, test, and verify Software Change Notifications and Key Feature Procedures for product software.
Participates in developing customer focused feature documentation for external software features.
Participates and contributes in equipment software specification and design, testing and documentation reviews as appropriate for customer requests.
Assists in training junior level engineers and detailed product operation.
Can programming machine interface or tester utility by GitHub Copilot or other AI tools.
Qualifications
Bachelor’s degree or above in Computer Science or any Engineering-related field
More than 2 years of working experience in the semiconductor industry
Familiar with software domain knowledge and basic hardware knowledge
Internal candidates are welcome
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Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 25% of the TimeRelocation Eligible:
NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Skills Required
- Higher level knowledge in software engineering
- Software analysis and troubleshooting skills
- Ability to create and test software documentation
- Experience in customer support
Applied Materials Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Applied Materials and has not been reviewed or approved by Applied Materials.
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Retirement Support — Retirement offerings are positioned as a meaningful part of total rewards, with a 401(k) match structure and auto-enrollment described alongside participation in stock-related programs. The combination of matching and purchase discounts is presented as strengthening longer-term financial benefits beyond base pay.
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Healthcare Strength — Health coverage is characterized as comprehensive, spanning medical/dental/vision as well as life and disability protections, with additional support like EAP and virtual care. Onsite fitness/health centers in certain locations further reinforce the sense of a robust health and wellness benefits stack.
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Leave & Time Off Breadth — Time-off provisions are described as broad, including flexible/unlimited PTO in some roles, paid holidays, sick time, bereavement leave, and parental leave. Flex-time and flexible hours appear repeatedly as part of the overall rewards experience.
Applied Materials Insights
What We Do
Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible a better future.
