Global Services Manager – IP, Optical & Software Solutions

Unique position that offers a combination of Business acumen with technical knowledge and capabilities.

A position in a global team that has a direct influence on the company's business success

Working in a dynamic environment with multiple functions within and outside of the organization.

Ribbon’s Business Commercial unit is seeking a Global Commercial Services Manager to advance our service offerings in networking solutions and better serve network operators.
This is a highly rewarding opportunity to design and implement a new, efficient services process that delivers optimal pricing, proposal quality, and rapid turnaround on critical new business opportunities.

The Commercial Services team is shaping the future of our services proposals and playing a pivotal role in the successful evolution of our company.

We are looking for a networking design professional with expertise in developing service proposals across IP, Optical, and Software domains. This role requires close collaboration with the Sales organization, key customers, and internal stakeholders.
 

Responsibilities:

 Services Pricing Management

• Conduct and coordinate the running of cost and margin analysis on direct service proposals. Provide feedback and recommendations to Sales, SEs, PLM and BM colleagues
• Work closely with Partners globally to develop price lists to simplify the quoting process and improve turnaround time.
• Develop tools to simplify and optimize the process vs manual manipulation of spreadsheets.
• Develop strategy to properly track and archive proposals as well as define method to run analytics on proposals to help understand trends in pricing and win take rate.
• Develop new and pro services offering
• Supervise and guide the automation of services quotes and harmonize in the system
• Drive services deal approval and review process in Sales Force.

Experience and Skills:

• Experience in project management, with a proven track record of producing high-quality proposals and documents under pressure in dynamic, fast-paced environments.
• 2 to 5 years’ experience as a Service Manager and business case analysis in a high-tech environment, preferably in a solutions-based firm selling customized suites of hardware, software, and services.
• Bachelor’s degree in engineering or equivalent
• Strong project management skills and experience, and the ability to work well with various cross-functional groups across the organization.
• Strong interpersonal skills and ability to work closely within a small team as well as independently.
• Ability to multitask and maintain excellent attention to detail.
• Hands-on experience in managing the end-to-end proposal process, including coordinating input from multiple stakeholders, ensuring all necessary documentation is complete and accurate, meeting deadlines, and adhering to company standards and client specifications.
• experience with relevant software programs (i.e., MS Word, Excel, PowerPoint) - extensive hands-on experience with relevant software programs (i.e., MS Word, Excel, PowerPoint)

Advantages:

• Salesforce, including the ability to conduct sales opportunity analysis and prepare financial summary information and documentation.
• Master’s degree in business

The successful candidate must be eligible to work in the Czech Republic.

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'