Global Services Data & Business Analyst

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewGlobal Services Strategy, Business Intelligence & Operations is responsible for providing strategy and analytics and guidance to support the SVP, Global Services with business analysis, data modeling and recommendations on key decisions. The group works cross-functionally with field teams, service delivery, new offer management, and other internal stakeholders on high-profile projects.
Job Description

You will work alongside the company’s Global Services Business Intelligence & Operations team helping to solve business problems using data via quantitative analysis, development of metrics & KPIs, financial modeling and dashboard development. Projects may include:

• Working with stakeholders to gather requirements for various projects

• Assess effort for development of new dashboards or reports 

• Understand data components and collaborate stakeholders to outline milestones for execution and finalize a project plan

• Create Tableau data visualizations, dashboards, and report development to support executive level and internal customer needs

• Analyze data and processes to develop and define KPIs

• Collaborate and drive consensus with Global teams on end to end metrics for reporting

• Development of models and dashboards to identify key business insights

• Data governance: create, maintain & deliver the source of truth for Global Services data

• Data creation leveraging multiple sources, source systems, and data structure

• Ability to write complex SQL queries for data analysis and data manipulation

• Detailed data validation to ensure accuracy

• Data integrity and report automation improvement

• Experience in data modeling, requirements gathering, and defining data relationships

Preferred Qualifications:

• Comfortable working with data that is not clean & requires validation

• Strong understanding of business financial acumen

• Good at structuring complex problems in simple and easy-to-understand ways

• Strategic thinking - Listening to and understanding customer needs; decisive and forward thinking

• Strong influencing skills - role requires cross-collaboration and ability to obtain support from various teams and business units

• Energetic and self-assertive - must be well organized and able to make proactive recommendations

• Effective multitasking capability - Comfort with fast-paced and rapidly evolving environments

• Excellent interpersonal, verbal and written communication skills

• Experience with ITSM tools and systems e.g. ServiceNow, PureCloud, Salesforce would be beneficial

• IT Operations, Service Desk, or Call Center experience a plus

• ​Experience working in highly analytical setting requiring quantitative analytics

• 3+ years of experience building data visualizations in a professional setting

• 3+ years of SQL experience in a professional setting

• Tableau, SQL, Advanced Excel, PowerPoint and Google Apps skills

#LI-DB1

Basic Requirements

• Minimum of a Bachelor’s degree and 3+ years of relevant experience

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].