Global Serialization Associate (Hybrid)

At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai’s human health care (hhc) mission. We’re a growing pharmaceutical company that is breaking through in neurology and oncology, with a strong emphasis on research and development. Our history includes the development of many innovative medicines, notably the discovery of the world's most widely-used treatment for Alzheimer’s disease. As we continue to expand, we are seeking highly-motivated individuals who want to work in a fast-paced environment and make a difference. If this is your profile, we want to hear from you.

The Global Serialization Associate will serve as a super-user of Eisai’s Global Serialization Enterprise system (rfXcel), working directly with users and acting as a bridge between the Global Serialization Organization and Regional business teams. This position supports connection between Eisai’s global serialization capability and new government systems, sites, CMOs, partners, and downstream supply chain entities. As a serialization SME, the Global Serialization Associate supports global serialization incidents via a ticketing system, identifies their root causes, and implements solutions to ensure stable product supply. This role also involves providing support to the Global Serialization Technical Analyst.

Essential Functions

• Act as a SME for Eisai’s Global Serialization Enterprise System (rfXcel).

• Provide support and guidance for serialization business processes.

• Support the qualification process for new integrations with the Global Serialization Enterprise System.

• Responsible for the establishment and ongoing management of Global Master Data across rfXcel, governmental, and third-party systems, as needed.

• Assist in managing the Global Serialization Enterprise System, including overseeing changes, monitoring performance, fostering continuous enhancement, and analyzing issues.

• Assist in the development and harmonization of business processes.

• Administer the creation and ongoing management of user accounts and access roles within the Global Serialization Enterprise System.

• Facilitate global user training on business processes and contribute to the creation of training content.

• Perform root cause investigations for system issues and formulate both corrective and preventative measures.

• Seek out and execute opportunities for continuous improvement within the Global Serialization Organization and associated systems.

• Aid in crafting cross-functional serialization standard operating procedures (SOPs) and policies.

• Acquire and apply a comprehensive knowledge of GS1 standards utilized in serialization, including .xml and EPCIS protocols, covering identification (GLN, GTIN), data capture (identifiers, barcode standards), and data sharing (XML format).

• Collaborate effectively with both internal and external partners to ensure adherence to business processes and protocols.

• Support the IT Business Analyst - Serialization by participating in informal testing and by drafting and executing qualification documentation relevant to the role.

Requirements

Education:

BA/BS, preferably in a business, IT or technical field or equivalent experience.

Technical:

• 1-3 years of experience in IT Enterprise Systems, Serialization or Track and Trace.

• Prior experience in pharma a plus.

• Able to quickly learn and become proficient with innovative and collaborative applications/tools (including but not limited to MS Teams, MS Project Online, Whiteboard, SharePoint, Microsoft O365 Applications, etc.).

• Experience with rfXcel, Kneat E-Validation, NotePad++ and/or Jenneson Serialization Tools a plus.

Must Possess:

• Demonstrates a proactive approach to problem-solving and task management, with a proven track record of initiating and successfully completing tasks with minimal supervision.

• Approaches problems with a positive attitude and a solution-oriented mindset, showing persistence in finding effective solutions even when faced with setbacks.

• Exhibits strong self-motivation and the ability to work autonomously, consistently seeking opportunities to improve processes and deliver results.

• Skilled at establishing and maintaining good working relationships with a focus on clear communication across global teams.

• Ability to communicate effectively and efficiently using verbal, presentation, and written communication skills.

• Able to effectively train others. Previous training experience is preferred.

• Adapts quickly to changing circumstances, (i.e., a shift in project scope, unexpected obstacles, or new priorities).

• Ability to maintain composure and professionalism demonstrating calmness under pressure, effectively managing stress, and maintaining productivity during challenging situations.

• Possesses a proactive mindset, a high level of enthusiasm, and the ability to work autonomously with an optimistic outlook.

• Exhibits exceptional attention to detail, ensuring thoroughness and accuracy in all tasks, with a commitment to reviewing and refining work to achieve the highest standards of quality.

• Strong ability to prioritize and manage multiple tasks and projects efficiently with minimal supervision and meet deadlines.

• Exhibits a strong work ethic and commitment to achieving goals, taking initiative and ownership of projects while ensuring follow-up without needing external reminders or supervision.

• Strong cultural awareness and understanding of cultural differences, particularly between Japan, India, the UK, and the US.

• Comfortable being on camera and actively participating in global/remote meetings.

• The role is based in the US but requires collaboration with global teams. The individual must be available to support international customers during their local business hours, which may fall outside of US Eastern Time.

• Limited international travel may be required for business purposes.

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Eisai is an equal opportunity employer and as such, is committed in policy and in practice to recruit, hire, train, and promote in all job qualifications without regard to race, color, religion, gender, age, national origin, citizenship status, marital status, sexual orientation, gender identity, disability or veteran status. Similarly, considering the need for reasonable accommodations, Eisai prohibits discrimination against persons because of disability, including disabled veterans.

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