Global Sales Operations Specialist

Company Description

Who We are

With a global mission to “make the healthcare experience more human”, Docplanner Group is the world's biggest healthcare platform, serving patients and the healthcare ecosystems across 13 countries in Europe and LATAM.

We create digital apps and software solutions for doctors, clinics, hospitals and patients to enable the healthcare ecosystem and the patient journey to work together more seamlessly. With free doctor reviews and instant online appointment booking for patients through its online marketplaces, Docplanner has a network of almost 2 million healthcare professionals, serves over 260,000 customers globally and operates in 13 countries in Europe and LATAM. 

Our global team of 2,700 across offices in Warsaw, Istanbul, Rome, Barcelona, Mexico City, Bogotá, Curitiba, Rio, and Munich and Berlin make this happen. 

If you want to learn more about our culture and work environment, we invite you to consult the real opinions we have on Glassdoor.

Job Description

We are looking for a Global Sales Operations Analyst to join our Global Sales team in a hybrid role combining data-driven analysis and hands-on business operations. In this position, you will play a pivotal role in optimizing global sales processes and driving impactful projects across multiple markets.

Key Responsibilities:

Generate Actionable Insights: Lead research projects, run experiments, and analyze CRM data to uncover opportunities for sales process improvements and better decision-making.

Optimize Sales Rep Productivity: Drive product and CRM automations, streamline sales operations, and redefine routines to boost efficiency and effectiveness. 

Enable Global Sales Teams: Create and deliver training programs and enablement tools to help sales teams sell more effectively and efficiently across all markets.

Analyze and Improve Sales Execution: Shadow sales representatives to identify gaps in pitch strategies and execution, providing insights for continuous improvement. Including defining cadences and communication touchpoints by channel.

Leverage Data Expertise: Query and manage data using tools like Tableau and SQL to provide dashboards, reports, and insights for informed decision-making.

Scale Local Successes Globally: Identify successful initiatives and experiments in one market and adapt them into scalable, global projects.

Collaborate with Market Stakeholders: Engage with in-market teams to align on project goals, ensure progress, and incorporate local feedback into global strategies.

Lead Project Management Efforts: Take ownership of key projects, ensuring timelines, monitoring progress, resolving issues, and delivering results.

Continuously improve the sales operations flow: Drive continuous improvement of global sales operations processes for greater efficiency and effectiveness.

Qualifications

What makes you a great fit?

• 3-5 years of professional experience, ideally with exposure to sales operations or a similar business-oriented role.

• Strong analytical skills with the ability to understand and optimize complex processes.

• Business-oriented mindset with a hands-on approach to operations and process improvements.

• Proven experience in managing complex, cross-functional projects involving international stakeholders.

• Proficiency in SQL to extract and analyze business insights, particularly in the sales domain. Ability to present findings clearly to both technical and non-technical audiences.

• Experience with Salesforce or similar outreach platforms.

• Communication skills: Excellent written and verbal communication, with the ability to collaborate effectively across cultures and geographies.

• Proactive and project-driven: Thrives in dynamic, fast-paced, international environments.

• Fluent in English (additional languages like Spanish, Portuguese, Polish, etc. are a plus).

• Ideally, a STEM or business educational background.

• Desirable: Familiarity with Tableau, Power BI, or other reporting tools, with the ability to create/edit dashboards.

• Bonus: Experience in sales roles (e.g., sales representative, sales excellence/enablement teams).

• Familiarity with working in a high-paced scale-up environment or in consulting is a plus.

This role is remote first but is ideally based in Spain, Barcelona.

Additional Information

Process of getting to know each other (preliminary)

• 30' Recruiter Screen with Ainhoa our Global Talent Partner
• 60' Interview with Lluís (hiring manager of this role)
• Business Case preparation
• 60' min Business Case Panel presentation 
• 30' Interview with Cem (Global chief sales officer) 
• References & offer

What will you get in return:

• Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings;
• Share options plan after 6 months of working with us

True flexibility and work-life balance

• Remote first in one of our legal entities or hybrid work model in one of our office locations;
• Flexible working hours;
• Paid time off according to your location of work;
• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).

Health comes first

• Health insurance according to your location of work:
• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.