The Head of Global Revenue Assurance & Billing owns end-to-end invoicing, billing, revenue reporting and cash collection across all Marcura Group entities and products — c. 5000 - 8,000 invoices a month supporting.
Reporting to the Head of Group Accounting and partnering with the Group CFO, Treasury, and Sales/CSM teams, the role is accountable for the accuracy, integrity and timeliness of the group's revenue cycle — from contract capture through invoicing, credit and collections, IFRS 15 revenue recognition support and AR aging in a multi-entity, multi-currency, PE-backed environment.
Alongside overseeing day-to-day billing operations across 14 jurisdictions, the role carries a clear transformation mandate: completing the migration of legacy billing onto NetSuite, automating reporting and dashboards, and embedding AI into invoicing, reconciliation, dispute and collections workflows while leading and scaling the team.
Requirements
KEY RESPONSIBILITIES
● Own end-to-end revenue assurance and billing operations across all Marcura Group entities and products, ensuring accurate, complete and timely invoicing and revenue reporting.
● Lead billing setup and customer master data governance in coordination with Sales, CSM and Salesforce, ensuring billing terms are correctly configured and approved before go-live.
● Direct the group's credit control and collections cycle: credit disputes, dunning, escalations and AR aging management; own the AR Aging Dashboard and drive collection performance against KPIs and cash targets.
● Partner with Group Accounting and FP&A on revenue recognition support under IFRS 15, deferred/accrued revenue bookkeeping entries, intercompany revenue reconciliations (e.g. Marcura Platform Solutions / DA-Desk) and month-end/audit close for revenue balances.
● Lead the completion and ongoing rollout of billing and revenue systems onto NetSuite across Group entities, including Marcura Platform Solutions and DA-Desk, managing requirements, UAT and go-live to an auditable standard and decommissioning legacy manual processes.
● Drive the automation of the invoicing and revenue data pipeline end-to-end, integrating operational billing systems (e.g. Ports Direct) directly into NetSuite and eliminating manual upload and rekeying.
● Own controls and process integrity across the revenue cycle: segregation of duties, invoicing accuracy, billing exception management and audit support. Own audit request schedules, sample selections and control walkthroughs, acting as the primary point of contact for statutory, internal and regulatory auditors, including FCA-driven reviews of the Group's UK regulated entity.
● Lead, coach and develop a team of 7 – 10 Revenue Assurance and Billing professionals across India and the Philippines, building clear ownership by entity/product and strong succession plans.
● Partner with Product, Commercial and Customer Success on billing model design for new products, pricing changes and contract structures, ensuring revenue assurance is embedded upstream rather than fixed downstream.
● Build and own senior billing relationships with the Group's largest customers, acting as the escalation point on invoicing, disputes and payment performance.
● Design and own the group-wide revenue assurance policy framework — revenue booking, credit notes, write-off authority, billing approval matrix and credit policy — streamlining and strengthening controls as Marcura scales.
Education
CA, CMA, MBA (Finance) or equivalent qualification
Min. Experience
12+ years in revenue assurance, billing, order-to-cash or credit control, including 5+ years in a people leadership role managing multi-location teams
Industry
· Multi-entity, multi-currency, PE-backed or subscription/transaction-based business — maritime, fintech/payments, SaaS or shared services preferred
· FCA-regulated or e-money/payments entity
Technical Skills
· Order-to-cash / billing-to-collect cycle ownership
· IFRS 15 revenue recognition (working knowledge) and should be advisor on new contracts
· NetSuite (or equivalent ERP) implementation and billing configuration
· Knowledge on e-invoicing process and implementation
· AR aging, credit control and dispute management
· Pricing and contract billing setup (Salesforce/CRM integration)
· Data automation and system integration (billing systems to Oracle/NetSuite)
· Dashboarding and BI tools (e.g. Power BI, Growfin or similar AR tools)
· Application of AI/automation tools to finance operations
Leadership Skills
· Builds and scales high-performing, geographically distributed teams
· Drives transformation and change management through ambiguity
· Strong commercial partnering and stakeholder influence with Product, Sales and Group CFO/Accounting leadership
· Data-driven decision maker who translates operational detail into clear management reporting
· Hands-on and delivery-focused, comfortable owning both strategy and execution
· High integrity and control mindset in a fast-growing, PE-backed environment
Languages
· English (fluent)
Benefits
.
Skills Required
- 12+ years in revenue assurance, billing, order-to-cash or credit control
- 5+ years in people leadership managing multi-location teams
- CA, CMA, MBA (Finance) or equivalent qualification
- NetSuite implementation and billing configuration experience
- Working knowledge of IFRS 15 and revenue recognition support
- Order-to-cash ownership including AR aging, credit control and dispute management
- Experience integrating/automating billing systems to ERP (e.g. Ports Direct to NetSuite/Oracle)
- Dashboarding and BI tools experience (Power BI, Growfin or similar)
- Knowledge of e-invoicing process and implementation
- Experience in multi-entity, multi-currency, PE-backed or subscription/transaction-based businesses
- Experience in FCA-regulated or e-money/payments entities
- Fluent English
What We Do
Marcura is the company behind eight of the leading solutions and brands streamlining processes in the maritime industry. Our solutions include DA-Desk, PortLog, MarTrust, ShipServ, Marcura Compliance and Marcura Claims. For over 20 years, we’ve been developing platforms that have been digitally transforming the industry. We work closely with our global customers and partners to develop solutions to everyday industry challenges, and together raise standards along the way. Founded in 2001 on the principles of independence and transparency, we are headquartered in Dubai. Today, we have over 800 customers, making over $14bn of payments on behalf of customers every year, and employ nearly 1,000 team members across the globe – all committed to supporting the front-line of the maritime industry. United in our vision to support maritime professionals in being the best at what they do, Marcura is pioneering new ways to transform compliance, transparency and efficiency in shipping. Building value through standardisation, data-driven decision making and integration of new technologies, Marcura is driving the era of digitisation across the seas.
