Global Resource Coordinator

The Global Resource Coordinator serves as the central planning, scheduling, and demand management function for a global training enablement program supporting one of the world's most influential AI organizations. This role is responsible for collecting, prioritizing, coordinating, and fulfilling training requests across North America, EMEA, and APAC while ensuring efficient deployment of trainer resources and exceptional service to our clients’ stakeholders and partner organizations.

Working closely with our clients’ stakeholders, Regional Account Managers, the Global Program Director, and the Training Director, the Global Resource Coordinator manages the flow of training demand through the organization.  This individual ensures training requests are properly evaluated, prioritized, staffed, scheduled, and executed while maintaining visibility into future demand, trainer availability, and capacity constraints.  The ideal candidate thrives in a fast-paced environment, enjoys solving complex scheduling challenges, and excels at balancing competing priorities across multiple regions, stakeholders, and time zones.

We will only consider applicants in the EASTERN time zone.

• Health and wellness benefits plans  
• Flexible vacation and holiday policies 
• Paid parental leave  
• 401(k) with employer matching  
• Technology allowance
• Referral bonus 
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs 
• Opportunity to work with a growing company that actively rewards and promotes its employees

• Serve as the central intake and coordination point for all global training requests across North America, EMEA, and APAC
• Collect, track, and manage incoming training demand, ensuring requests are properly documented and prioritized
• Partner with stakeholders and Regional Account Managers to align training requests with business priorities
• Coordinate trainer assignments based on expertise, geography, language, and availability
• Manage trainer schedules and calendars to ensure efficient deployment and coverage across regions
• Maintain the global training calendar, ensuring accurate scheduling and visibility into upcoming engagements
• Monitor fulfillment timelines and ensure training requests are delivered within service level expectations
• Proactively identify and resolve scheduling conflicts, resource constraints, and competing priorities
• Track trainer utilization, capacity trends, and upcoming demand to support workforce planning
• Collaborate with Training, Operations, and regional teams to ensure readiness for training delivery
• Support logistics coordination for training sessions, events, and partner engagements
• Maintain accurate records of training activity, scheduling metrics, and fulfillment rates
• Provide reporting and insights on training demand, resource utilization, and scheduling effectiveness
• Contribute to process improvements that enhance scheduling efficiency and program responsiveness

Education and Experience: 

Required:

• 3+ years of experience in scheduling, resource coordination, operations, project coordination, or similar role
• Bachelor’s degree or equivalent work experience
• Experience managing complex calendars, competing priorities, and stakeholder requests
• Experience working in fast-paced, high-volume environments

Preferred:

• Experience supporting training, enablement, professional services, or field-based programs
• Experience supporting global or multi-region teams
• Familiarity with workforce management, scheduling, or forecasting tools
• Experience coordinating geographically distributed teams or enterprise programs

Skills and Attributes: 

• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Excellent time management and attention to detail, especially in scheduling accuracy
• Strong communication and stakeholder coordination skills across multiple time zones
• Ability to prioritize requests and make informed scheduling decisions under pressure
• Analytical mindset with the ability to track utilization, trends, and capacity needs
• Proficiency in Microsoft Office and scheduling/reporting tools
• Problem-solving skills with the ability to resolve conflicts and scheduling challenges quickly
• Ability to work independently while collaborating across cross-functional teams
• Adaptability in a fast-paced, dynamic environment with shifting priorities
• Strong sense of accountability and ownership over scheduling accuracy and execution

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to: 

• Regularly sit, stand, walk, grasp, talk, and/or hear, and drive 
• Occasionally lift and carry items up to 10 lbs 
• Continuous hand/eye coordination and fine manipulation 

Channel Partners Solutions is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. Channel Partners is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. Channel Partners is an at-will employer.

Channel Partners is a team of experts delivering end-to-end retail, marketing, and consumer activation solutions across industries. We connect every part of the retail ecosystem to move brands forward with precision, speed, and measurable impact. Visit us at www.channelpartners.com for more information.

Channel Partners is committed to protecting applicant privacy, and any personal information submitted during the hiring process is used solely for recruitment purposes in accordance with our privacy policies and applicable data protection laws, including CCPA. We restrict access to applicant data to authorized personnel and maintain safeguards to prevent unauthorized access or misuse. Applicants may have rights under these laws—such as accessing, correcting, or requesting deletion of their information—and can contact Human Resources with any questions or to exercise these rights. To view our privacy policies, please visit Privacy Policy and California Privacy Rights.