Global Quality Manager - Cloud Business Sector

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Jabil’s Florence, KY facilities are experiencing growth to support the manufacturing of servers. We are actively hiring to increase production. Please apply if you want to join a growing team!

Now offering a $4,000 sign-on bonus to new hires for this position on our Jabil Team!

How will you make an impact? 

This is an empowering opportunity for a Global Quality Manager focused on Manufacturing, Technology or Electronics industry environment within the Cloud Business Sector in the Compute and Storage arena. In this role, you will be instrumental in enhancing our clients' reputation as the top choice provider. You will oversee three sites for one customer, which is one of the largest cloud companies in the world.

What will you do? 

Customer Engagement

• Provide exceptional support to customers, team members, and shareholders Ensure that current and future quality and manufacturing systems meet and/or exceed customer and regulatory requirements

• Understand the customer business (new programs, product transitions, technology trends)

• Review and promote improvement in customer metrics to ensure customer satisfaction.

• Understand and champion the Quarterly Business Review with respect to the Quality portion of the scorecard.

Communication:

• Provide communication forum for the exchange of ideas and information with the department.

• Organize verbal and written ideas clearly and use an appropriate business style.

• Ask questions; encourage input from team members.

• Communicate the group’s goals and needs clearly, and on a regular basis, to direct reports. Make their roles and responsibilities clear.

• Assess communication style of individual team members and adapt own communication style accordingly.

Business Strategy and Direction

• Support the globalization of business through leading and coordinating the standardization of systems, procedures and policies, and customer requirements across all of the Jabil workcells.

• Know and understand the strategic directions of the Sector, the Division, and the overall Jabil enterprise.

• Provide regular updates to the Cloud Sector leadership staff on the execution of the strategy.

• Support the Business Unit in all Quality related aspects associated by potential and new business

• Have a thorough understanding of the Sector's manufacturing capabilities, processes, tools and systems

• Work with BU, Ops, Customer and peers to develop product quality objectives consistent with customer expectations and team plans.

• Assume the Quality conscience of the team in all aspects of the business.

• Develop an understanding of the work cell business strategy as it pertains to Quality

• Provide regular updates to Global Quality team, BUDs, BUMs, WCMs, and Operations Managers on the execution of the strategy

• Work closely with the Business Unit Director/Manager to develop an understanding of the customer business strategy as it pertains to Quality.

Functional Management Responsibilities

• Deployment and training to manufacturing sites for quality tools and techniques

• Global Process capability program

• Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value.

• Identify creative ways to reduce waste by streamlining processes and systems (i.e. analysis of the requirements, modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or re-engineering of processes and systems).

• Monitor trends in Quality data (yields, dpm, corrective actions) to identify continual improvement opportunities.

• Act as a catalyst for changing the mindsets from one of reactively measuring the product to one of proactively monitoring the process for optimized performance and quality.

• Assist in eliminating non value-added inspection by instilling an “inspection at the source” mentality.

• Steer Customer Product Engineering and new program teams towards systems and information requirements that fit Jabil’s objectives of lower costs, less duplication of effort, and improved responsiveness.

• Ensure real time containment and resolution of problems.

• Drive the directives described within the Quality Policy throughout the Organization.

• Act as a liaison between Jabil sites for program transfers including providing input into transfer plans and timelines, supporting data and knowledge transfer activities and participating in launch activities as needed.

• Support Quality efforts from material qualification to end user reliability

• Communicate quality policies effectively to all levels of the organization.

• Ensure 100% adherence to all company policies and procedures (i.e. Health and Safety, Quality)

Cost Management:

• Identify opportunities for streamlining processes and systems (i.e. re-engineering).

• Ensure team projects deliver as much tangible value as possible within your budget limitations.

• Prepare timely forecasts for the department.

• Compare forward forecast results to historical actual results for trend assessment and analysis.

• Establish and utilize tools to monitor global quality costs and cost trends, striving continuously to improve value

• Provide feedback to peers and senior management on quality cost and trends Forecast Development and Accuracy

How will you get here?  

Education & Experience:

• Bachelor’s degree preferably in engineering

• 15 years of experience in a manufacturing operations quality environment, including 8 years in a supervisory role preferred or a combination of education, experience and/or training

• Background and comprehensive knowledge of Rack and Server manufacturing preferred

• Minimum 5 Years experience in quality with experience in PPAP/FAIR, MSA, SPC, FMEA, APQP/AQP, GRR, and GD&T.

• Proven Lean implementation experience in an electronics manufacturing environment

• Proven track record of successful change management accomplishments, implementing and management continuous productivity and cost reduction programs

Knowledge, Skills, Abilities:  

• Ability to read, analyze, interpret and communicate technical information, regulatory and legal documents.

• Ability to respond to common inquiries from customers, regulatory agencies, or members of the business community.

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Advanced PC skills, Microsoft Office products (Excel, Word and PowerPoint) and e-mail utilization skills required.

• Ability to write and/or interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Advanced troubleshooting and problem-solving skills.

• Strong knowledge of global and regional industry standards.

• Strong financial and analytical ability. Proficiency in cost forecasting and budget management.

• Strong and convincing communication skills.

• Ability to write reports, business correspondence, and procedure manuals.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation  

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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