Global Quality Management - Data and Reporting Manager

Job Description
Join our team and lead the charge in quality oversight and governance, crafting innovative frameworks and delivering key insights that propel our business group to new heights in a rapidly evolving world.
As a Data and Reporting Manager in the Quality Oversight and Governance team, you will play a pivotal role in overseeing all quality maintenance and reporting across the COS business group. Your responsibilities will include developing and implementing comprehensive governance frameworks that align with global best practices, ensuring the organization is well-positioned to scale in a fast-paced and ever-changing environment. You will provide essential data and reporting metrics to stakeholders, facilitating informed decision-making and continuous improvement. As a critical subject matter expert, you will be well-versed in data storage, automation, reporting, and system maintenance, as well as the firm's policies in areas such as Treasury, Merchant, Onboarding, Servicing, Sales, legal, and brand risks. Your role will also involve assisting with monthly, quarterly, and annual data analytics reviews and exception reporting to validate the thoroughness and accuracy of business evaluations.
Job Responsibilities:

• Serve as subject matter expert for all control requirements set forth in the Global Quality Management framework
• Establish and maintain strong relationships with key decision makers, executive contacts, and business leads
• Identify emerging trends, determine their validity, and propose solutions when appropriate
• Provide coaching, direction, and guidance to internal teams on data sources, data analysis, and overall accuracy scores
• Manage customer experience and drive results
• Contribute to a business climate and culture that encourages integrity, respect, excellence, and innovation
• Develop, document, and maintain reconciliation standard operating procedures
• Demonstrate excellence with effective written and verbal communication
• Develop appropriate metrics and management reporting

Required qualifications, capabilities and skills:

• Demonstrated ability to monitor and analyze data, making appropriate recommendations
• Strong and effective problem-solving and analytical reasoning skills
• Expertise in collating, reporting, and reconciling large data sets
• Analytical thinker with excellent interpersonal, written, and verbal communication skills
• Ability to identify common areas of risk and compliance vulnerability
• Strong stakeholder management skills, including navigating difficult situations and negotiating timelines
• Strong sense of initiative, independence, and ability to prioritize multiple complex situations
• Possess sound judgment and flexibility in changing courses and solving problems swiftly
• Proficient with PowerPoint and developing high-quality presentations
• Experience with data analytics tools (e.g., Snowflake, Alteryx, Tableau)

Preferred qualifications, capabilities and skills:

• AI or automation tool knowledge preferred
• Familiarity with ACES, Webstats, IQC and SharePoint is a plus

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.