Global Product Support Engineer

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

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You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Applied Materials MAX OLED™ Solution maximizes OLED displays aperture ratio using a unique Maskless technology, leading to improved device lifetime, brightness and power savings. The Field Operations Design Lead will work with R&D, Engineering, and Field Service teams to develop efficient startup, service, logistics and fields operations to help customers achieve fast time to production and maintain high system uptime.

Tainan Display Manufacturing Center and Lab

Displays provide a window between people and the information universe. Humans crave information and we live in an era where digital information - entertainment, news, education, social networking, and much more – is readily available. Tainan Display Lab (TDL) lays a strategic role in employing deep display expertise to enable the next generation of displays. It is the world’s first combined display equipment manufacturing facility and R&D laboratory. The lab helps display makers transform their ideas into reality and pave the way for the next generation of displays.

TDL plays a key role in advancing improvements such as image resolution and quality, size increases, and new form factors as the display industry has evolved from CRTs to LCDs, and now to OLED. These innovations, along with reduced costs, have enabled new products and driven the proliferation of displays that create dynamic and stunning visual experiences for consumers. The facility, which occupies about 5.1 hectares includes two cleanrooms and a laboratory. It is located close to customers in the Tainan Science Park, to provide fast support to our display customers throughout Asia.

Key Responsibilities

• Develop new procedures and Best Known Methods (BKMs) to service new products.  Contribute to the FMECA process.  

• Participate in or own first chamber Build & Test in Apps lab.  Solve issues, or work with Engineering to address issues identified.    Work with Manufacturing to develop procedures and participate (if required) on New Product final test

• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process.  Conduct or facilitate Failure Analysis (FA) if needed

• Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)

• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required

• Collect process and qualification data to create product Best Known Methods (BKMs)

• Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class.  Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping

• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Requirement

• Overall experience with power distribution, system control, and software, such as experience with Bosch / Beckoff or other related capital equipment control system

• Experience with substrate (silicon wafer, glass, etc) transport systems

• Experience with motion operation / troubleshooting

• Experience with cabling and networking interconnect technology

• Software troubleshooting and data analysis a plus

• Toeic : 665+ above

Additional Information

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Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.