At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The PositionPosition Summary
The Global Product Lead Digital Hub (Lead) is responsible for the global delivery and strategic direction of Digital Marketing Services provided by Roche Services & Solutions (RSS) to support Communications & Digital Marketing Teams across Pharma, Diagnostics, and Group (Partners). This leadership position oversees a dynamic team of 250 professionals with significant growth potential, distributed across key locations: Budapest, Costa Rica, Kuala Lumpur, Riga, and Hyderabad/Chennai.
The Lead ensures exceptional service delivery, guides and empowers chapter leads (currently: Content Creation, Creative Design, Digital Campaigns, Marketing Automation, Social Media, Website Management) in their operational responsibilities, and strategic Business Partners (Pharma and Dia&Group) to drive business development and senior stakeholder engagement for the Global Digital Hub.
The role emphasizes robust and high-quality service execution, including thorough documentation of process requirements, implementation through clear guidelines and Standard Operating Procedures, and driving efficiency improvements (including automation) in close collaboration with our Partners. The Lead will integrate external market insights and best practices to ensure Roche remains at the forefront of digital marketing innovation.
The Global Product Lead Digital Hub fosters strong, transparent relationships with Partners to align strategies and identify new opportunities, aiming to develop a robust business development strategy that creates substantial additional value for Roche.
This leader will cultivate and enhance a highly motivated and engaged team, driving a culture of excellence and continuous improvement.
Responsibilities
Strategic Leadership: Develop and refine the Global Digital Hub strategy, leading programs, initiatives, and resource allocation to ensure a positive and well-positioned corporate brand experience and a strong corporate identity across all chapters.
Team Management & Development: Lead and develop a growing team of 250+ professionals, ensuring high-quality delivery, fostering a motivated and engaged workforce, and supporting career growth within the team.
Performance Analytics & Reporting: Establish and manage metrics and analytics to drive data-informed decision-making, create content insights, and execute strategic plans. Ensure consistent reporting and improve content insights to optimize performance.
Strategic Partnership & Advisory: In collaboration with Strategic Business Partners, advance the Global Digital Hub, engage in strategic discussions with Partners, and identify opportunities for growth and innovation.
Process Excellence & Governance: Implement and enforce business process management principles and establish a Center of Excellence, ensuring process adherence and driving continuous improvement in operational efficiency.
Who You Are
Exceptional leadership and interpersonal skills, with the ability to collaborate effectively and build trust within matrixed cross-functional teams.
Proven people management skills, capable of leading and developing a large team of 200+ employees.
Demonstrates strong decision-making, results orientation, and adaptability in ambiguous and complex environments.
Extensive expertise in digital marketing strategy and execution.
System thinker, digitally savvy, and customer-focused.
Strong problem-solving and analytical capabilities.
Significant experience in senior stakeholder management.
Ability to perform under pressure, manage complex issues, and work independently.
Continuous improvement mindset, with a drive for innovation and efficiency.
Strong ethical principles and a comprehensive understanding of relevant compliance principles, regulations, and political environments across multiple countries.
Further Requirements
University or College Degree.
10+ years of experience in digital operations for an agency or large-scale global business, with a proven track record in planning and executing complex digital business strategies.
8+ years of leadership experience, including 5+ years leading leaders.
Demonstrated experience in growing and developing teams within the digital marketing domain.
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Roche Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Roche and has not been reviewed or approved by Roche.
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Retirement Support — U.S. materials describe a 401(k) with both matching and an additional company contribution, supported by formal plan documents and true‑up features. This structure is positioned as a standout element of the total package, particularly at Genentech.
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Leave & Time Off Breadth — Time‑off provisions include substantial vacation, a year‑end shutdown, and a paid six‑week sabbatical after six years. These elements indicate a recharge‑oriented approach within the U.S. offering.
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Healthcare Strength — Company materials emphasize comprehensive medical, dental, vision, and mental‑health resources alongside well‑being programs. Benefits pages consistently highlight breadth across core health coverage elements.
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What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
