Global Product Expert

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams are automating, digitizing and transforming the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us and connect people to commerce in this important and rewarding role.

We don’t work in a perfect way, but we do our best every day! We are looking for a Global Product Expert to join our team in DN. In this global role you will partner with sales colleagues in the development and closing of sales opportunities. You will serve as technical subject matter expert and consult the sales team and client on DN product and service offerings. You will assist in the sales cycle from discovery to close. What is more, you will also design customer solutions that achieve business and financial goals as well as meet or exceed client business and functional requirements. You will document detailed client requirements and initiate any required scoping efforts or planning with internal partners to ensure successful solution delivery. You will be evaluating product performance, market needs and client satisfaction, providing feedback to product teams to ensure continuous improvement and enhancement of the company's product and services portfolio. You will conduct live and remote demonstrations and make presentations to prospective customers clearly articulating the value proposition of our payments processing solution ‘Vynamic Transaction Middleware’.

Responsibilities

• Provide higher level Pre-Sales Engineering support for mid and large size, complex customers

• Provide pre-sales design and application support for company products and services through ongoing interaction with the Sales team and with operations

• Actively participate from a technical perspective and helping the Sales team achieve and exceed targeted revenue goals

• Generate accurate and timely design configurations for customer sales quotations

• Conduct technical interviews with customers to clearly define needs

• Coordinate internal technical resources to develop sales proposals and presentations and responding to requests for proposals (RFPs) on complex, high-end solutions

• Develop and deliver technical presentations to internal / external groups

• Provide technical assistance, based on customer feedback and product performance, to Product Management, Marketing and Sales teams

• Participate in internal meetings to create product packages, communicating and coordinating sales projects across departments, implement new products, solve problems and keep up-to-date with the company's information

Requirements

• You have extensive experience with payment processing solutions

• You are able to lead solution design and delivery programs 

• You have great overview of software and hardware solutions 

• You are experienced with customer facing roles

• You are able to map market trends, analyze them and present new solutions

• You are fluent in English language (at least B2)

• You are flexible to implement new procedures in daily tasks

• You have high level of professionalism 

• You are self-driven person who can take independent decisions

• You are able to adapt to a quick changing environment

• You have detail-oriented attitude 

About our team

We are an open-minded, friendly, straight-forward, and very passionate team! Join the team, where we assure that all we create runs smoothly. We are working as a global team located in Czech, UK, Sweden, Ireland, with 6 subject matter experts in the team.

MORE ABOUT US

We have 23 000+ great colleagues in 130+ countries around the world creating technologies of the future, together. 

Supportive company culture combined with internal training and technological facilities creates ideal conditions for professional development of each employee, meaningful and responsible work focused on the daily needs of our customers and, last but not least, opportunity to balance personal and professional life.

*Diebold Nixdorf is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. *

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes. **

We are a global company operating in multiple locations and entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

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