The Role
Position Overview
TrustArc is seeking a Global Privacy Manager (GPM) to join our Assurance team. This client-facing position is responsible for leading privacy assessments, supporting global compliance initiatives, and managing relationships with a diverse client portfolio.
While the majority of clients are based in China, the role also includes engagement with organizations across the United States, Europe, and other regions of Asia. As such, fluency in Mandarin (spoken and written) is required. The position is fully remote, with no travel to or presence in China required.
The successful candidate will play a key role in delivering TrustArc’s certification programs and privacy operations services, ensuring clients’ alignment with global privacy frameworks such as GDPR, CCPA, and cross border data transfer frameworks. This includes providing strategic and practical guidance, drafting privacy documentation, and working cross-functionally to improve client outcomes and internal service delivery.
What You Will Do
- Demonstrate and apply privacy knowledge to cross-sector clients
- Project manage certifications and assessments for assigned customer base
- Build strong client relationships by maintaining knowledge of TrustArc solutions and aiming to address each client’s privacy-related concerns
- Foster the growth of TrustArc clients from a revenue and account management perspective
- Maintain knowledge of current events in the legal and compliance spaces as they relate to privacy practices
- Meet defined monthly and quarterly assessment and performance goals
- Collaboration with internal TrustArc departments to resolve customer issues and improve solutions
- Active participation in privacy industry organizations and events
- Define and implement creative solutions that address client-specific business needs to help them meet TrustArc requirements and manage deadlines
- Work with portfolio of clients that are located in China (in Mandarin)
What You Will Bring
- BA/BS required
- Fluent in spoken Mandarin; written preferred
- CIPP certification strongly preferred
- Previous experience in a privacy-focused role preferred
- Experience in B2B account management, enterprise client services or comparable role
- Attention to detail and ability to work through complex problems using creative solutions
- Project management skills
- Time management skills
- Ability to distill complex issues into easy to understand recommendations that can be conveyed in written and verbal form
- Familiarity with and understanding of major international and domestic privacy laws and regulations preferred
- Must understand privacy concepts and terminology as applicable to the private sector
- Detailed understanding of complex emerging Internet technologies, online tracking, cloud/processor activities, encryption and anonymizing data
- Familiarity with or ability to quickly learn major CRM systems and experience with project management tools
- Must demonstrate a strong service orientation
- Holds self and others responsible for goals, outcomes, deadlines and objectives
- Compliance background is helpful, but not required
What We Offer
- Health, Vision, and Dental Care (also available for partner)
- Endless PTO Program
- 100% Work from Home
- Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle
- $2,500 active employee referral program
Compensation: up to $135,000 CAD per year or $100,000 USD per year
Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.
Equal Opportunity
TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.
If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at [email protected] and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.
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The Company
What We Do
Data privacy regulations are changing daily with new laws being introduced across the globe. Keeping up with these changes and remaining compliant is necessary for any organization who wants to avoid fines and loss of consumer trust. Using the TrustArc Privacy Management Platform, privacy leaders can simplify and automate their privacy program. This single platform experience is delivered through its unique combination of privacy frameworks, insights, intelligence, knowledge and operations. Only TrustArc can deliver the depth of continuous privacy intelligence, coupled with a fully-automated platform for end-to-end privacy management, that’s essential for navigating today’s ever-changing digital world.
