The Print/Hardware Support Analyst is responsible for providing support to Global Managed Print Services, Global Manufacturing Print teams print ensuring high availability, security, end user experience, and efficiency across all print services.
Key Responsibilities
- Provided support to both Managed Print Services infrastructure and Operations team.
- Assist with global HP managed print fleet RF devices and Zebra printers, including monochrome and color utilization tracking.
- Assist with coordinating device placement, lease management, and end-of-life processing.
- Support technical standards, documentation, and training for print support teams.
- Interface with ITSM systems for asset tracking and incident resolution.
- Support migration and reduce stranded costs in legacy environments.
- Proven experience with HP Secure Print and enterprise print environments.
- Proven experience with HP DCC (Device Control Center)
- Proven experience with RF devices and Zebra printer support.
- Excellent communication, and project leadership skills.
- Strong understanding of ITSM tools and asset lifecycle management.
- Bachelor's degree in IT, Business Administration, or related field.
- 3+ years of experience in print operations or IT infrastructure management.
- Ability to cross-functional teams and manage third-party service providers.
Top Skills
What We Do
For 25 years, Lawinger Consulting, Inc., has provided innovative IT solutions to help our clients thrive
• Our clients range from Fortune 500 companies (General Mills, 3M, Lifetouch, Medtronic, State of Minnesota & others) seeking global team partnerships to small businesses requiring inexpensive, low-maintenance solutions.
We provide Staffing Services in the following areas:
• Managed Services - supporting applications on a wide variety of platforms
• Custom Application Development in.NET / Java / Javascript / Ruby on Rails
• Business Analysis / Project Management
• Quality Assurance / Software Testing - Manual and Automated approaches
• Our industries include manufacturing, financial services, government and nonprofits.
• Our hardware engineers are experts in configuring systems on Windows, Unix, Linux and mainframe platforms.
Why do so many clients work with LCI?
• We listen to our clients needs
• We analyze their applications and infrastructure to understand their current state
• Based on that analysis, we offer creative, effective IT solutions
• We understand the importance of cost containment
• We approach every client with the intent on building a long-term relationship
