Global Pricing Operations Senior Associate

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role:

The GTM Pricing & ROI team plays a critical role in shaping and executing Lyra’s GTM strategy to drive revenue growth. We’re looking for a Global Pricing Operations Senior Associate to join our GTM Operations team. This role is a unique blend of strategic thinking and hands-on execution, with a focus on leading the strategy and operations for our global performance metrics. The ideal candidate is a strong problem solver who’s passionate about launching new initiatives, scaling operational processes, and adapting to market dynamics. You’ll work cross-functionally with teams across Sales, Customer Success, Analytics, Finance, and Marketing to drive key initiatives that influence Lyra’s growth strategy.

This role can be carried out from our Burlingame, CA headquarters, hybrid, or fully remote/virtually. Remote candidates must be physically located within the United States.

Responsibilities

• Develop expertise in Lyra’s business model, pricing strategy, and performance metrics—and how each impacts Lyra’s ability to win in market 
• Define and refine performance metrics and KPIs that resonate with customers and prospects, assessing financial risk and impact on competitive landscape
• Scale and improve operations for the implementation and tracking of global performance metrics, building processes to monitor metrics and share insights across the organization
• Support strategic deal work by advising on pricing and performance guarantee structures that align with our growth strategy and customer needs
• Lead high-impact strategic and operational projects end-to-end—driving timelines, milestones, and cross-functional alignment
• Partner closely with GTM Leadership and Marketing to effectively communicate latest performance metrics both internally and externally

Qualifications

• Bachelor’s degree in economics, business, finance or other relevant/quantitative disciplines
• 5+ years of experience in pricing, consulting, finance, business operations, or GTM strategy
• Strong quantitative analytical skills (Excel/Google sheets); experience with forecasting/ financial modeling nice to have
• Strong strategic thinker, with the ability to understand & balance priorities across functions to recommend the best course of action for Lyra
• Analytically and operationally minded, demonstrating sound business judgment to optimize processes and deliver maximum value
• Excellent organizational and time management skills, including the ability to prioritize and balance multiple deliverables with competing timelines in a dynamic environment
• Exceptional communication and interpersonal skills across all levels of the organization
• Passion for expanding access to high-quality mental health care

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."