WhiteWater makes products, but we are a service business at our heart, which means we are a people business. In this way, we excel and create value for our clients by listening to their needs, collaborating to develop solutions, problem-solving and attending to the details. Our culture, as you would expect, reflects these traits. We are a diverse group of experts, from creative designers to talented engineers. Whatever expertise we bring from all over the world, we listen and learn from each other because we are aligned with a clearly understood purpose. Together, we create fun for families globally. Are you interested in starting an exciting career with WhiteWater? Apply today!
Whitewater's People and Culture Department is looking for a candidate to join us in the following role:
Position: Global People & Talent Partner
Status: Regular Full Time, 40 hours a week
Department: People & Culture
Location: Richmond, BC, Canada (relocating to Vancouver Downtown - mid 2027)
Reports to: Senior Manager, Global People & Culture
Reporting to Senior Manager, Global People and Culture, this role acts as a specialist and advisor to business leaders and employees across multiple regions, driving talent, performance, engagement, and organizational effectiveness initiatives. The role ensures people strategies align with business objectives while fostering a high-performance, inclusive culture and delivering a consistent employee experience globally.
You are creative, adaptable, people-oriented and a problem solver, ideally someone who gets energy from finding solutions – it just comes naturally to you. This position has no direct reports.
YOUR ROLE:
- Build meaningful and trusted relationships with the teams and provide support on everything from team engagement and development to performance and career progression.
- Partner closely with the teams to understand organizational challenges, identify root causes, and develop practical, people-focused solutions that support business objectives.
- Support the company-wide initiatives including performance and compensation review cycles, rewards and recognition programs, employee communications, engagement surveys, and policy development.
- Collaborate with cross-functional teams to develop and deliver employee engagement and learning initiatives, including Lunch & Learn sessions, wellness programs, and other organizational development activities.
- Play an active role in talent acquisition by partnering with hiring managers to attract, assess, and hire high-caliber candidates to align with WhiteWater's culture and business needs.
- Manage the full recruitment lifecycle, including job postings, candidate sourcing, screening, interviewing, offer preparation, onboarding, and orientation.
- Maintain accurate employee records on BambooHR - changes in roles, teams, promotions, transfers, reporting structures etc.
- Administer and support the performance management process, guiding teams through review cycles including calibration, promotion, and compensation discussions.
- Conduct job evaluations, as needed, for new or existing roles with established methodology, and support market benchmarking, job classification, and compensation reviews.
- Develop a deep understanding of the organizational growth strategy and associated talent needs, both short and long term, and bring forward talent acquisition solutions to support business plans.
- Analyze trends and metrics to develop solutions, programs and policies.
- Willingness to participate in company committees including Health & Safety, DEI, Wellness, and Sustainability initiatives.
- Maintain in depth up-to-date knowledge of legal requirements, assess risk and alternative solutions and ensuring regulatory compliance.
- Drive continuous improvement of People & Culture processes, systems, and employee experience.
- Perform other duties as assigned; WhiteWater is an innovative and dynamic company and therefore the position and tasks may evolve with the organizational needs and your expertise.
Qualifications and Experience:
- Bachelors degree in in Human Resources or equivalent education and experience.
- CPHR or working towards a designation
- Minimum 5 years of progressive HR Generalist experience in a large and complex organization.
- Strong understanding of Employment Standards (ESA), Human Rights Code, WorkSafe BC regulations, and Human Resources best practices.
- Global mobility experience with multiple country employment laws, cultural norms, benefits and immigration laws. Specific experience with Canada, United States, Germany, India, United Arab Emirates, Middle East, Turkey and China is preferred.
Competencies, Skills & Abilities:
- Global recruiting experience with a solid understanding of global mobility, expatriate and immigration related laws.
- Familiarity with social media, innovative resources and on-line tools for sourcing candidates
- Ability to lead conflict resolution, including coaching, facilitation, mediation, and relationship management.
- Strong strategic thinking and problem-solving skills with the ability to align HR strategies and organizational goals
- Ability to communicate effectively and influence strategic outcomes.
- High emotional intelligence and the ability to exercise sound judgment, tact and discretion when dealing with sensitive and confidential information.
- Strong analytical and problem-solving skills. Proven ability to identify and recommend creative solutions.
- Ability to work with considerable independence, initiative and discretion; demonstrate excellent time management and organizational skills.
- Occupational Health and Safety Regulation knowledge an asset.
- Ability to research, analyze information and data and make recommendations.
- Excellent computer skills with proficiency in MS Office, and HRIS software (BambooHR); knowledge of SharePoint is an asset.
WhiteWater Competencies
- Accountability – We do what we say
- Collaboration – We work well together
- Customer Focus – We know and respond to our customers
- Communication – We listen to and understand each other
- Authenticity – We are honest and trust each other
- Resilience – We deal effectively with pressure, are persistent and optimistic
- Flexibility & Adaptability – We are willing and able to respond to changing circumstances.
Skills Required
- Bachelor's degree in Human Resources or equivalent education and experience
- CPHR designation or working toward a CPHR designation
- Minimum 5 years of progressive HR Generalist experience in a large and complex organization
- Strong understanding of Employment Standards, Human Rights Code, WorkSafeBC regulations, and HR best practices
- Global mobility experience involving multiple countries' employment laws, cultural norms, benefits, and immigration laws
- Global recruiting experience and understanding of expatriate and immigration-related laws
- Ability to lead conflict resolution, including coaching, facilitation, mediation, and relationship management
- Strategic thinking and problem-solving ability to align HR strategies with organizational goals
- Effective communication and ability to influence strategic outcomes
- High emotional intelligence and sound judgment when handling sensitive and confidential information
- Ability to work independently with initiative, discretion, time management, and organizational skills
- Ability to research and analyze information and data and make recommendations
- Excellent computer skills with proficiency in Microsoft Office and HRIS software, including BambooHR
- Occupational Health and Safety Regulation knowledge
- Experience with Canada, United States, Germany, India, United Arab Emirates, Middle East, Turkey, and China
- Familiarity with social media, innovative recruiting resources, and online sourcing tools
- Knowledge of SharePoint
What We Do
WhiteWater leads the attractions industry because we live by some clear principles; we hold the highest standards of safety, sustainability, and entertainment value in all we do. The result has helped us grow from operating our own water park in 1980 to supplying the world’s leading entertainment and hospitality brands with products and services they can count on, because we understand the importance of lasting quality and reliability on the bottom line. We also appreciate the value of being local—our six regional offices mean we are available in your time zone and understand your local culture, which allows us to provide the advice and quality of service that our reputation for excellence is based upon. It is these strong and trusting relationships with employees, suppliers, and customers alike that create the strength of our brand. We believe that integrity in business means creating a transparent relationship amongst all parties and delivering on our promises. We’ve learned a lot about what makes a venue successful over the last 40+ years with over 6,000 aquatic entertainment projects completed around the world. We don’t begin by designing a venue, we start by thinking about what guests come to experience. That is what delivers a solid ROI. We know that there is more to the science of entertainment just excellent engineering; we understand the value of emotion and that is where the magic lies. We innovate relentlessly to meet your guests’ ever evolving expectations because we are as invested in their safety, engagement, and overall satisfaction as you are. At WhiteWater, we don’t just sell attractions; we partner with our customers to deliver world-class experiences not found anywhere else. We’re here to create places where fun thrives.
