Company Description
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.
Job Description
Responsibilities (how we will measure success)
- Ensure all payment transactions within business-as-usual are authorised accurately, and within assigned payment deadlines. Maintaining open communication with Workflow Manager of progress or issues.
- Completing reconciliations process with signatories for additional release, or associated confirmations for payment instructor including ensuing administration
- Reviewing payment packs for accuracy, forwarding within payment deadlines to authorising party
- Managing assigned workload, ensuring all queries are responded to in a timely manner and to required standards, including detailed investigations as requested by Workflow Manager.
- Input of payment statistics on a daily basis
- Support Level 2 Workflow Management
- Review of Input in Level 4 absence and during peak processing times
- Providing support to global team with {Investran} information updates, creations and amendments.
- Providing support and training to the wider team, including junior team members as required. Identifying and communicating training needs to GPT Manager
- Building proficiency in all internal software within the remit of your role
- Effectively communicating with Client Services Teams on the progress of cross-departmental tasks.
- Assisting Management Team in the creation and maintenance of error reports.
- Remaining proactive in identification of areas of operational risk, proposing appropriate remedial action following identification of errors within required timeframes
- Identifying and communicate areas of opportunity for process improvement, de-briefing to team members as required
- Assisting with delivery actions relating to team and departmental projects.
Key competencies for position and level
In addition to encompassing our Group Values (Authenticity, Boldness and Collaboration), you will exhibit the following:
- Customer Focus
- Interpersonally savvy
- Action Orientated
- Plans and Delivers
- Shows resilience
- Communicates effectively
Qualifications
ESSENTIAL
- Experience working in a similar environment with enforced deadlines and delivery timeframes
- Experience coaching and supervising junior team members
- Excellent organisational, prioritisation and interpersonal skills
- Strong communication skills
- Strong proficiency in Microsoft Office suite particularly Excel and Word
- A positive attitude, and ability to work under pressure
- Excellent attention to detail
- Strong team ethic
DESIRED
- Advanced Excel skills
- Accounts payable / Bank payments experience
Additional Information
At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.
Top Skills
What We Do
We are IQ-EQ, a leading investor services group employing 4300+ people across 24 jurisdictions worldwide. We bring together that rare combination of global technical expertise and a deep understanding of our clients' needs.
We have the know how and the know you to deliver for our clients - fund managers, multinational companies, family offices and private clients operating worldwide.
