About the Company:
Netspend Corporation is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Netspend's financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.
Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.
Since our founding in 1999 by industry pioneers, Netspend products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with employees worldwide.
A Netspend Global Partner Specialist, is part of the support team that provides information to our global partners in a professional and timely manner. The professional and resourceful leaders who fill this role will support internal Netspend employees and our partnership network as they expertly navigate multiple tools to resolve the issues presented through calls, chats or emails.
Work varies and includes things like handling escalations, assisting tellers with tool
navigation, answering process questions, setting up partner tools with what they need to conduct business, pulling invoice information for accounting, working fraud emails to freeze funds before bad actors can steal them or even assisting leadership with ad hoc projects. This wide variety of functions keeps OPS’s connected to contacts in multiple departments and highly (visible and) valued within Netspend.
OPS’s communicate clearly and efficiently, track multiple partner and client issues, and keep leadership alert to knowledge or training concerns they identify. They take ownership by working issues presented to either group via email or phone.
This team closely works together to cover 100% of all responsibilities daily and stays flexible to work any of the hours Partner Services is open to support their peers and the business.
Position Requirements:
To be successful, a Netspend Partner Specialist must possess strong written and verbal communications skills
Duties require organizational skills and attention to detail including time management and multitasking skills because you may be given several different tasks at a time
Ability to stay on task with minimal supervision is required
Experience de-escalating people, superior soft skills and ability to think outside the box are desired as well as someone who actively looks to continuously grow their skills, knowledge and abilities
This position fits someone best who owns the business and wants to grow within Netspend
Ability to work onsite in our office in Austin, Texas
For this role, a high school education is required, and university level course work is appreciated
Per Netspend’s Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws
Netspend’s Recruiting team is based in Austin, Texas. As such, please submit your resume in English. Thank you for your cooperation
Bilingual Spanish speaker
Skills Required
- Strong written and verbal communication skills
- Organizational skills, attention to detail, time management, multitasking
- Ability to stay on task with minimal supervision
- Experience de-escalating people; strong soft skills; creative problem solving
- Bilingual Spanish speaker
- Ability to work onsite in Austin, Texas
- High school education
- University-level coursework (appreciated)
- Must be eligible for and pass background checks (drug, criminal history, credit) per policy
What We Do
Netspend is a leading provider of payments and financial solutions for consumers and businesses. As the trusted partner to many of the world’s most recognized brands, Netspend connects people, brands and payment products to deliver innovative financial solutions for everyone. A pioneer in providing financial services to traditionally underserved consumers, Netspend is continuing to make payments accessible to more markets in more ways. Netspend’s open technology platform enables businesses to quickly and securely embed payments solutions into their ecosystems, and seamlessly brings innovation to market. From prepaid, paycard and debit solutions to digital account and money movement services, Netspend has a broad suite of products and technologies that deliver exceptional experiences for its customers and business partners. Netspend products can be acquired online, through its mobile apps, and at more than 100,000 locations nationwide including retail outlets, tax preparation offices and financial service providers, and through corporate paycard and tips partners. Based in Austin, Texas, Netspend is a wholly owned subsidiary of Global Payments Inc.
