Global Partner Specialist

About the Company:

Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro’s financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.

Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.

Since Ouro's founding in 1999 by industry pioneers Roy and Bertrand Sosa, Ouro products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with regional offices around the world. Learn more at www.ouro.com.

Job Responsibilities:

• Provide information to global partners in a professional and timely manner as part of the support team.

• Support internal Ouro employees and the partnership network by resolving issues via calls, chats, or emails.

• Handle escalations and assist tellers with navigating internal tools.

• Answer process-related questions for both partners and internal staff.

• Set up partner tools and resources required for business operations.

• Retrieve invoice information for the accounting department as needed.

• Respond to fraud alerts by working emails to freeze funds and prevent unauthorized transactions.

• Assist leadership with ad hoc projects as assigned.

• Communicate clearly and efficiently, tracking multiple partner and client issues simultaneously.

• Alert leadership to knowledge gaps or training concerns identified during daily responsibilities.

• Take ownership of issues, following them through to resolution via email or phone.

• Collaborate closely with colleagues to ensure all daily responsibilities are covered.

• Maintain flexibility to work any hours that Partner Services is open, supporting team members and business needs.

Requirements:

• Possess strong written and verbal communication skills.

• Demonstrate organizational skills, attention to detail, and effective time management and multitasking abilities to handle multiple tasks simultaneously.

• Maintain focus and productivity with minimal supervision.

• Bring experience in de-escalating situations, exhibit superior soft skills, and think creatively to solve problems.

• Show a commitment to continuous personal and professional growth within the company.

• Ability to work onsite at Ouro’s office in Austin, Texas.

• Hold a high school diploma; university-level coursework is a plus.

• Eligible candidates may be subject to drug, criminal history, and credit checks, per Ouro’s Background Check policy and applicable laws.