Global Outreach Specialist

The Global Outreach Department at CURE International mobilizes volunteers, CURE co-workers, donors and partners around the world to support the mission of CURE. The Global Outreach team's mission is to mobilize travelers with excellence to serve the agenda of our hospital co-workers and to engage as long-term advocates raising the awareness and funds for the healing of children with disabilities in the countries that CURE Hospitals operate.
We are seeking a Global Outreach Specialist to join the team and join our mission! This is an onsite position working from the CURE Corporate Office in Grand Rapids, MI, USA.
No relocation is provided. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
POSITION OVERVIEW:

The Global Outreach Specialist works to provide outstanding service and support to visitors (co-workers, donors, partners, volunteers) to and from CURE hospitals. The Global Outreach Specialist ensures a quality travel experience for all visitors from pre-trip to post-trip. In addition, the Global Outreach Specialist works to promote new and improved opportunities for visitors. 

ESSENTIAL DUTIES:

1. Provide quality customer service to all program inquiries and participants by responding in a timely manner to emails, regular mail and telephone calls. 
2. Review potential visitors and trips using CURE’s standard volunteer procedure. 
3. Assist the Global Director of HR Operations with maintaining long standing partner relationships and ensure they receive priority placement.
4. Communicate and oversee visitors trip preparation, logistics, and documentation (CURE paperwork, medical license, visa, etc).
5. Maintaining close contact with leadership and the hospital directors to understand and determine the types of skills that need to be recruited. In addition, assist with understanding what needs take priority and when a hospital is close to capacity for hosting visitors.
6. Communicate with the hospital hosts the visitors logistics and assist in providing resources that will enable them to serve visitors well through pre-trip preparation and on-field logistics, orientation and debriefing.
7. Coordinate and execute, in conjunction with the donor care team, the Up Close Journeys for VIP major donors. In addition, create specialized travel plans for global partners who visit CURE hospitals. 
8. Oversee CURE’s Travel Desk and assist co-workers with travel to hospitals. This can include arranging flights, securing visas, booking accommodations, and/or in-country transportation. 
9. Assist department heads with logistics of internal CURE conferences. This can include accommodations, flights, in-country transportation, visas, etc. 
10. Build and update a repository of ministry resources and materials for CURE’s visitors.
11. Manage interactions and bookings with CURE travel agents ensuring high quality service and competitive pricing.
12. Assist with specific projects to advance the Standards of Excellence in Short-Term Missions.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. Bachelor's degree preferred.
2. Minimum of five (5) years of administrative/clerical experience in a professional office environment.
3. Previous experience in a non-profit, international service organization preferred.
4. International travel experience.

KNOWLEDGE, SKILLS & ABILITIES:

1. Demonstrated passion for international missions and an interest in global learning. 
2. Customer service-oriented with strong relational skills. 
3. Excellent verbal and written communication skills (telephone and email in particular). 
4. Excellent organizational/administrative skills and ability to effectively plan in complex situations. 
5. Ability to work independently and as part of a team.
6. Strong computer proficiency using software applications such as Microsoft Office, Google Drive, Salesforce, and JazzHR.