Who We Are
Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally.
Role Overview
The Travel Program Analyst supports the travel program through analytics, reporting, systems administration, technology optimization, and operational support. This role serves as the technical and analytical backbone of the travel function while also acting as a key operational partner capable of triaging traveler, assistant, and stakeholder needs related to travel systems, reporting, policy application, and escalated travel issues.
The ideal candidate combines strong analytical and technical capabilities with practical travel operations experience and the ability to operate effectively in a fast-paced, service-oriented environment.
This role is not a traditional travel agent position; rather, it functions as an internal strategic travel operator and escalation point that bridges white-glove traveler support, vendor/agency partnership management, and travel program execution. The ideal candidate brings deep entertainment or high-touch corporate travel experience, understands the nuances of servicing demanding travelers and assistants, and can navigate complex travel situations with exceptional judgment and service orientation.
Key Responsibilities
Reporting & Analytics
Develop and maintain recurring and ad hoc travel program reporting dashboards
Analyze travel spend, booking behavior, out-of-policy trends, savings opportunities, and traveler adoption metrics
Produce actionable insights and recommendations to support travel program strategy and business decision-making
Deliver client-level, departmental, and leadership reporting as needed
Systems Administration / Configuration
Support administration and configuration of travel booking and expense platforms
Maintain traveler profiles, policy logic, approval routing, travel bands, and system data integrity
Assist with system updates, policy changes, and platform enhancements
Integrations / Technology Support
Partner with HRIS, Finance, and IT on travel-related integrations and data feeds
Support troubleshooting and maintenance of integrations between HRIS, booking, and expense platforms
Assist in testing/UAT for platform enhancements, upgrades, and implementations
Operational / Stakeholder Support
Serve as point of contact for travel systems, reporting, and policy-related inquiries from travelers, assistants, and business stakeholders
Triage escalated travel issues and route appropriately across internal teams and external partners
Support ad hoc operational requests and stakeholder-specific analysis
Partner with Travel leadership to resolve operational issues impacting traveler experience or program compliance
Process Improvement
Identify opportunities for automation, workflow optimization, and process improvement across the travel ecosystem
Document SOPs, workflows, and system processes to support scalable operations
Qualifications
3–5+ years of experience in travel operations, travel systems, travel analytics, or related travel program support role
Strong understanding of corporate travel operations and travel technology platforms
Experience with travel platform administration/configuration preferred
Advanced Excel and analytical/reporting skills required
Experience with BI/reporting tools (Power BI, Tableau, Looker, etc.) preferred
Familiarity with HRIS, Finance, and system integrations strongly preferred
Strong troubleshooting and problem-solving skills
Ability to manage stakeholder requests and triage operational issues in a fast-paced environment
Service-oriented mindset with strong attention to detail
Location
This role is based in our Los Angeles office.
Compensation
The annual base salary for this position is in the range of $75,000 - $95,000. This position is also eligible for benefits and a discretionary bonus. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.
Skills Required
- 3-5+ years of experience in travel operations, travel systems, travel analytics, or related travel program support role
- Strong understanding of corporate travel operations and travel technology platforms
- Experience with travel platform administration/configuration
- Advanced Excel and analytical/reporting skills
- Experience with BI/reporting tools (Power BI, Tableau, Looker, etc.)
- Familiarity with HRIS, Finance, and system integrations
- Strong troubleshooting and problem-solving skills
- Service-oriented mindset with strong attention to detail
Creative Artists Agency Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Creative Artists Agency and has not been reviewed or approved by Creative Artists Agency.
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Healthcare Strength — Health coverage is considered strong and affordable, with low co-pays and solid plan options frequently highlighted. This makes core medical, dental, and vision coverage a standout part of the package.
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Leave & Time Off Breadth — Time off is bolstered by an office shutdown around late December alongside standard vacation/holiday and sick time. This combination is viewed as a meaningful boost to practical time away from work.
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Wellbeing & Lifestyle Benefits — Unique industry access such as screenings, event tickets, and on-site showcases are emphasized as meaningful lifestyle perks. These add distinctive non-cash value for those seeking entertainment exposure and networking.
Creative Artists Agency Insights
What We Do
Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally. For more information, please visit www.caa.com.
